Epiq · 4 days ago
Site Manager
Boston, MA
Full-time
Onsite
Mid Level
$63K/yr - $74K/yrEpiq is a company that values its employees and their commitment to exceptional service. The Site Manager is responsible for overseeing daily operations at a downtown Boston client location, ensuring client satisfaction and managing site personnel. This role involves recruiting, training, and developing staff while continuously seeking operational efficiencies.
Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech
Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees
Provides excellent client white glove customer service to all end-users at the site
Provides onsite leadership with the Epiq team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential EPIQ candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Must be able to multi-task and direct a small team of office services professionals in a very fast-paced, full service office services operations environment
Must be able to support a flexible work schedule of 8:00am-6:00pm, M-F with occasional planned overtime
Must have the desire and ability to learn developing technical and reporting programs
Qualification
Required
High School Diploma or equivalent; Associate Degree preferred
Previous management experience in a client service oriented field, preferably mail/copy/production
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to walk, bend, kneel, stand or sit for an extended period of time
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Company
Epiq
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
Founded in 1988
5001-10000 employees
H1B Sponsorship
Epiq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-07-27Post Ipo Equity
2016-07-27Acquired
1997-02-04IPO
Leadership Team
David Dobson
Chairman & Chief Executive Officer
Brad Scott
President and Chief Operating Officer
Recent News
globallegalchronicle.com
2025-11-15
Epiq Systems Inc
2025-11-10
Company data provided by crunchbase