Apply on Employer Site

ECS Group of Companies · 2 hours ago

IT Support

Chantilly, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

ECS Group of Companies is a leader in geotechnical, construction materials, environmental and facilities consulting services. They are seeking an IT Support professional to provide high quality 1st level desktop support services to end users and troubleshoot various computer issues.

Civil Engineering

H1B Sponsor Likely

Responsibilities

Providing high quality 1st level desktop support services to end users via telephone and/or remote access support

Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices

Providing 1st level support, and 3rd party proprietary applications

Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems

Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary

Developing advanced knowledge of applications

Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures

Participation in team meetings and projects as a technical resource

Assist with various projects as needed

Working with vendor support contacts to resolve technical problems with desktop computing equipment and software

Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work

Writing and/revising user training manuals and procedures

Meet and maintain the managements provided service level agreements

Other duties as requested by ECS Leadership

Qualification

Desktop supportTroubleshootingNetwork connectivityUser training manualsVendor support

Required

Providing high quality 1st level desktop support services to end users via telephone and/or remote access support

Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices

Providing 1st level support, and 3rd party proprietary applications

Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary

Developing advanced knowledge of applications

Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures

Participation in team meetings and projects as a technical resource

Assist with various projects as needed

Working with vendor support contacts to resolve technical problems with desktop computing equipment and software

Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work

Writing and/revising user training manuals and procedures

Meet and maintain the managements provided service level agreements

Other duties as requested by ECS Leadership

High school diploma or equivalent

0-2 years of related experience

Company

ECS Group of Companies

Glassdoor3.6

ECS Group of Companies is a Chantilly, VA-based consulting engineering firm.

Founded in 1988

Chantilly, VA, US

1001-5000 employees

http://www.ecslimited.com

H1B Sponsorship

ECS Group of Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (2)

2020 (1)