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University Health KC · 2 days ago

Financial Counseling Coordinator

University Health Truman Medical Center

Full-time

Onsite

Entry, Mid Level

1+ years exp

University Health KC is seeking a Financial Counseling Coordinator to serve as a front-line representative for the organization. The role involves interviewing patients to obtain financial data, communicating health benefit regulations, and assisting patients in navigating financial assistance programs.

Health CareHospitalMedicalRehabilitation

Responsibilities

Gathers and records financial and insurance information makes referrals to appropriate financial resources

Have thorough knowledge of the organization’s discount program, Medicaid, Crime Victims Assistance and Social Security Disability to assists patients in completing applications

Monitors and reconciles accounts with appropriate adjustments

Requires independent judgement and critical thinking skills related to completing applications to third party payors

Coaches, assigns work, assists manager with monitoring of employees productivity and quality of work

Assists front-line staff with internal and external customer complaints

Receives referrals from staff to handle difficult customer-related problems

When on the phone, serves as a first contact for patients and other internal / external customers seeking information about financial assistance

Asks key questions to correctly and rapidly assist patients in answering their questions about financial options

Uses all patient interactions as an opportunity to be a problem solver for system and process problems

Makes informed decisions using multiple systems and tools to ascertain eligibility for assistance programs

Qualification

Financial counseling experienceMedicaidCommunication skillsMedical terminology knowledgeDetail orientedBilingualMulti-taskingMicrosoft OfficeEmotional intelligenceConcise written communication

Required

High school diploma or equivalent

Must have experience as a Resource Counselor II or in an equivalent position for at least 12 months and obtained a 'meets expectations' on their last evaluation

Knowledge of basic medical terminology required

Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons

Requires experience as a Patient Access Representative II or Resource Counselor II or experience in an equivalent position in another organization

Concise written communication skills and computer knowledge

Excellent verbal communication skills to maintain effective working relationships with patients and hospital staff

Ability to work in a busy, load and demanding environment

Must independently recognize and evaluate situations for the level of urgency

Strong emotional intelligence and empathy

Must be detail oriented and accurate

Ability to multi-task and prioritize tasks