Modalways ยท 23 hours ago
Call Center Representative
Miami, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $27/hrModalways is seeking a professional and customer-focused Call Center Representative to handle inbound calls and provide support to clients using our technology services. This role focuses on assisting callers, documenting requests, and coordinating with internal teams to ensure timely and accurate resolutions.
Computer Software
Responsibilities
Answer inbound calls from clients and provide accurate information and assistance
Document call details, service requests, and client inquiries in internal systems
Follow call-handling procedures and communication guidelines
Provide status updates and follow-ups to clients as needed
Support basic administrative tasks related to call logs and reporting
Assist with improving customer experience and service processes
Qualification
Required
High school diploma or equivalent required
Strong verbal communication and active listening skills
Ability to multitask and work in a fast-paced environment
Basic computer skills
Preferred
Additional education is a plus
Experience with CRM or ticketing systems is a plus
Benefits
Health insurance
Paid time off
Professional development opportunities
Career growth within a technology-focused company
Company
Modalways
Modalways is dedicated to delivering innovative IT solutions that empower businesses.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase