TEKsystems · 9 hours ago
PC Technician (Active Secret Clearance)
Little Rock, AR
Contract
Onsite
New Grad, Entry Level
$25/hr - $26/hrTEKsystems is a leading provider of business and technology services, and they are seeking a PC Technician to provide second-tier support for end-users. The role involves troubleshooting and resolving hardware and software issues, maintaining technical skills, and collaborating with various IT areas to restore services.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Provide second-tier support to end-users for PC, server, mainframe applications and hardware
Offer support with problems that the first-tier of help desk support is unable to resolve
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Maintain currency and high level of technical skill in field of expertise
Escalate more complex problems to Senior Level
Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Install and test personal computers, printers, and other peripherals
Configure operating system, load shrink-wrap programs and other application software programs
Troubleshoot printer, computer, and peripheral incidents
Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software
Qualification
Required
Active Secret Clearance
Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Experience supporting Windows 7, Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system
Strong analytical and follow through skills
Strong verbal and written communications skills
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Ability to work well independently on defined tasks
Ability to work well as part of a team
Windows 10
Windows 7
Hardware
Desktop
Active directory
Imaging
Troubleshooting
Preferred
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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