Chewy · 17 hours ago
Category Specialist
Plantation, FL
Full-time
Onsite
Entry, Mid Level
2+ years expChewy is on a mission to become the most trusted online destination for pet parents and partners. The Category Specialist – Personalization will manage the onboarding and ongoing support of personalized vendors, ensuring effective collaboration and high-quality experiences for both vendors and internal teams.
E-CommercePetRetail
Responsibilities
Manage the end-to-end onboarding process for personalized vendors within the category
Partner with the MSS team to coordinate onboarding activities, resolve issues, and remove blockers
Ensure vendors are correctly configured across systems, tools, and personalization requirements
Serve as the primary vendor point of contact during onboarding, providing guidance, timelines, and status updates
Support personalization product setup, configuration, and ongoing maintenance
Solve personalization product issues and coordinate resolution with MSS, Product, Tech, and Operations teams
Identify recurring issues or risks and surface insights to improve processes and product performance
Respond to and resolve internal and vendor-facing tickets related to personalization, onboarding, and category execution
Triage issues appropriately and call out when necessary with clear documentation and context
Track issues through resolution and ensure customers are informed
Manage day-to-day vendor interactions related to personalization setup, changes, and support needs
Communicate clearly and professionally with vendors, balancing accuracy, speed, and relationship health
Proactively identify vendor risks, gaps, or opportunities tied to personalization execution
Partner with Category, MSS, Product, Tech, and Operations teams to support personalization initiatives
Share vendor feedback and operational insights to inform process and product improvements
Support category-level operational initiatives as needed
Qualification
Required
2–4 years of experience in category operations, vendor management, merchandising support, or related roles
Experience working with external vendors and multi-functional internal teams
Experience managing tickets, workflows, or operational requests
Strong written and verbal communication skills
Preferred
Experience supporting personalization, configurable products, or complex product setups
Familiarity working with MSS, technical support, or onboarding teams
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase