Datavant · 14 hours ago
Director, Technology Deployment and Support
United States
Full-time
Remote
Director/Executive
$160K/yr - $200K/yr
10+ years expDatavant is a data platform company and the world’s leader in health data exchange. The Director of Technology Deployment and Support will lead strategic planning and execution across technology deployment and IT asset management, ensuring efficient and compliant operations while fostering a high-performing team.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Lead strategic planning and execution across technology deployment, endpoint engineering, IT asset management (HAM & SAM), ITSM processes, and tooling—including full ownership of Jira Service Management workflows, configuration, and lifecycle optimization
Oversee the design, development, and optimization of desktop engineering solutions, including OS imaging, configuration management, endpoint security posture, automation capabilities, and enterprise deployment standards
Own the enterprise ITAM program, ensuring full lifecycle governance for hardware and software assets, accuracy of asset records, compliance with licensing agreements, and alignment with audit, security, and procurement requirements
Partner with the ITAM vendor to ensure high-quality delivery, compliance adherence, data accuracy, and continuous process improvement across asset lifecycle management workflows
Serve as the senior escalation point for endpoint deployment challenges, tooling issues, and asset management discrepancies, coordinating cross-functional resolution efforts and driving systemic remediation
Establish and refine ITSM processes—including incident, request, change, problem, knowledge, and configuration management—ensuring efficiency, cross-team adoption, and alignment with best practices
Develop, document, and maintain SOPs, engineering standards, deployment playbooks, and operational workflows to ensure consistency, predictability, and scalability across all technical deployment and support functions
Drive enterprise rollout of new endpoint technologies, software packages, and productivity tools, including planning, communication, change management, testing frameworks, and success measurement
Collaborate with IT, Security, Engineering, Finance, and Legal teams to ensure end-to-end alignment across deployment programs, asset lifecycle governance, configuration standards, and compliance requirements
Oversee vendor performance related to endpoint engineering, ITAM services, deployment support, and tooling platforms, including SLA governance, contract considerations, and operational reviews
Lead major technical initiatives such as OS upgrades, security hardening programs, tooling migrations, directory modernization, and automation-driven efficiency improvements
Monitor deployment metrics, asset data health, software utilization trends, configuration drift, and platform performance to identify improvement opportunities and implement durable solutions
Guide the strategic evolution of ITSM tooling, including workflow automation, integration expansion, reporting maturity, and self-service capability development
Build, mentor, and lead a high-performing team responsible for engineering, deployment, process governance, and tooling administration, fostering a culture of craftsmanship, innovation, and operational excellence
Manage budget planning, resource forecasting, tooling investments, and vendor costs to ensure responsible financial oversight and prioritization of impactful initiatives
Qualification
Required
10+ years of experience in desktop engineering, endpoint management, IT asset management, ITSM process development, or enterprise technology deployment
5+ years leading multi-disciplinary technical teams, including engineering, asset management, or ITSM platform ownership
Strong expertise in ITAM principles (both HAM and SAM), asset lifecycle governance, software licensing, audit readiness, procurement alignment, and inventory accuracy
Deep experience administering, optimizing, and governing ITSM platforms—preferably Jira Service Management—including workflow design, automation, integrations, data models, and service catalog development
Hands-on experience with endpoint engineering technologies (Intune, Jamf/Mosyle, SCCM, MDM/UEM platforms), OS lifecycle management, and automated deployment processes
Proven ability to lead major enterprise technology implementations, cross-functional deployment programs, and tooling standardization efforts
Strong understanding of security best practices, compliance frameworks, device hardening, application governance, and change control
Vendor management experience, including oversight of ITAM service providers, tooling vendors, deployment partners, and engineering service contracts
Excellent communication and stakeholder engagement skills, with the ability to influence executives, technical teams, and cross-functional partners
Analytical and problem-solving skills with demonstrated ability to interpret asset data, system telemetry, and operational metrics to drive continuous improvement
Exceptional organizational skills and ability to manage competing priorities, with a track record of delivering high-impact programs in fast-paced environments
Demonstrated leadership qualities including coaching, development, cross-team collaboration, and the ability to build strong, resilient technical organizations
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation Capital
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
Company data provided by crunchbase