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HCSC INC · 10 hours ago

Business Systems Analyst

Bethlehem, PA

Full-time

Hybrid

Entry Level

$55K/yr - $55K/yr

1+ years exp

HCSC is dedicated to supporting the needs of regional healthcare facilities and blood transfusion products. The Business Systems Analyst position involves providing exceptional support to end users, managing application upgrades, and collaborating with various teams to ensure operational efficiency.

AccountingEnterprise Resource Planning (ERP)

Responsibilities

Provide end-user support via helpdesk, remote, and on-site assistance within defined SLAs

Coordinate with internal and external resources to manage regulated and non-regulated application upgrades, configuration changes, problem investigations and corrective/preventive actions

Gather requirements, facilitate meetings, and complete validations for application configuration changes and software version

Regular support for Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP and other operational systems

Assist with management of SharePoint Intranet and other portals

Maintain accurate documentation of systems and interfaces

Create end user training documentation as needed

Collaborate with the data analytics team to analyze trends and drive solution implementation

Qualification

Application supportSystems analysisDatabase knowledgeTicketing systemsQuality Management SystemsCustomer serviceAgile certificationsAI familiarityProblem-solvingCommunication skillsOrganizational skillsTime managementAttention to detail

Required

1-3 years of application support, systems analysis and integrations, preferably in a GxP or healthcare environment

Bachelor's degree in computer science, information technology or a related field required

Working knowledge of databases/data structures and query languages (e.g SQL)

Proficiency in managing and resolving requests using ticketing systems (e.g., Zendesk)

Strong customer service, troubleshooting, and problem-solving skills with attention to detail

A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC

Excellent communication (verbal, written, and listening), organizational, and time management skills

Ability to lift and carry between 50-75lbs

This position requires a valid driver's license, clear driving record, and reliable transportation

Preferred

Familiarity with AI

Agile/Project Management certifications

Benefits

Medical, Dental, and Vision Benefits

Prescription Plan

Flexible Spending Accounts

Life Insurance

Long Term Disability Insurance

Vacation, Personal and Sick Days

Tuition Reimbursement

Retirement Savings Plan

And Much More!

Company

HCSC INC

Services-conseils en optimisation de processus d'affaires, comptabilité, financement, démarrage d'entreprise, implantation de logiciel de gestion intégrée et recrutement.

Founded in 2012

Longueuil, Quebec, CAN

2-10 employees