Wolters Kluwer · 1 week ago
Account & Relationship Management Specialist – National Account Manager
USA - Philadelphia, PA
Full-time
Hybrid
Mid Level
$88K/yr - $155K/yr
3+ years expWolters Kluwer Health is seeking an Account & Relationship Management Executive to manage a portfolio of national accounts in the Lippincott Nursing portfolio. The role involves leveraging business acumen to drive revenue, ensuring high customer satisfaction, and developing strong relationships with key decision-makers.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Develop in-depth relationships with key decision-makers in assigned accounts
Conduct thorough needs analysis to align products/services to customer requirements
Negotiate terms and close sales with a high degree of authority
Develop and implement targeted sales strategies
Track and analyze sales performance metrics and tailor strategies accordingly
Conduct regular status meetings with clients to ensure satisfaction and identify opportunities
Provide detailed and accurate sales forecasts
Support clients during the implementation of products/services
Resolve complex customer issues promptly and effectively
Identify opportunities for growing, expanding, upselling, and cross-selling within the account portfolio
Qualification
Required
Bachelor's degree or equivalent experience
3+ years of proven, quota-driven sales experience
Experience selling to executive decision makers
Communication: Excellent verbal and written communication skills
Negotiation: Strong negotiation skills for setting terms and closing deals
Product Knowledge: Solid understanding of the organization's products or services
Sales Strategy: Ability to design and implement targeted sales strategies
CRM Expertise: Advanced use of CRM software for account management
Problem-Solving: High proficiency in resolving complex customer issues
Analytical Skills: Strong analytical skills for tracking and adapting sales performance
Relationship Building: Exceptional ability to build and maintain long-term client relationships
Preferred
Experience in higher education, nursing, or the publishing industry preferred
Experience selling B2B preferred
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
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