Relais & Châteaux · 3 days ago
Guest Experience Coordinator - Twin Farms
Barnard, VT
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrRelais & Châteaux is the parent company of Twin Farms, a luxury resort located in Barnard, Vermont. The Guest Experience Coordinator plays a crucial role in providing personalized service and ensuring a seamless guest experience, by coordinating arrivals and fulfilling guest requests.
Hospitality
Responsibilities
Greet and welcome guests upon arrival with warmth, professionalism, and grace
Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences
Respond promptly and thoughtfully to guest inquiries, requests, or concerns
Assist with logistics such as transportation, luggage handling, and guest room readiness
Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
Support the team in ensuring all guests depart with a sense of delight and lasting connection
Qualification
Required
Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
Ability to complete tasks thoroughly and independently, with reliable follow-through
Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
Familiarity with basic vehicle operation and safe driving protocols
Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Valid driver's license with a clean driving record
High School diploma or equivalent required
Preferred
Prior experience in luxury hospitality, concierge services, or guest-facing roles
Benefits
Health, dental, and vision insurance with employer contributions
Complimentary life insurance
401(k) retirement plan with employer match
Paid vacation, holidays, and sick time
Employee Assistance Program (EAP) with confidential support and resources
Relocation and travel assistance for select roles
Daily staff meal
Training, professional development, and tuition assistance
Competitive wages
Employee referral bonuses
Exclusive dining and lodging privileges
Company
Relais & Châteaux
Relais & Châteaux is an exceptional worldwide collection of 580 unique, independently operated hotels and restaurants, united by strong values and a devotion to excellence across every aspect of hospitality.
Founded in 1954
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase