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Gen · 2 days ago

People Experience Manager

USA - Arizona, Tempe

Full-time

Hybrid

Senior Level

5+ years exp

Gen is a technology solutions company focused on empowering individuals in their digital and financial lives. The People Experience Manager will be responsible for enhancing employee experiences and driving HR initiatives through data-driven and innovative solutions.

Cyber SecurityDigital MediaInformation Technology

Responsibilities

Deliver solutions aligned to Gen’s AI-first HR strategy, integrating automation, data, and insights into daily work

Operate within agile squads or product lines, contributing to sprint planning, prioritization, and fast-cycle iteration

Partner cross-functionally (Tech, Legal, Finance, PX Product Lines, COEs, and global HR teams) to drive consistent, scalable, and high-impact employee experiences

Use data, metrics, and employee feedback to identify opportunities for improvement, simplify processes, and enhance decision-making

Model Gen’s values — customer-driven problem-solving, bold innovation, scrappy execution, and collaborative accountability

Own end-to-end experience design and delivery for assigned People Experience product areas

Maintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture priorities

Translate strategy into clear requirements, backlogs, and iterative delivery plans

Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI-enabled capabilities

Drive fast-cycle learning through experimentation, feedback loops, and data-driven decisions

Map employee journeys to identify friction, gaps, and opportunities for simplification

Design digital-first, consumer-grade experiences that scale globally while allowing for local needs

Use employee feedback, operational metrics, and insights to continuously refine experiences

Identify opportunities to reduce manual effort, improve decision-making, and enhance employee self-sufficiency

Leverage analytics and dashboards to track performance, outcomes, and experience quality

Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications

Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem

Influence without authority to align stakeholders around shared outcomes

Lead change and adoption strategies for new experiences, tools, or process improvements

Partner with Transformation & PMO teams to support rollout, enablement, and sustained adoption

Deliver clear, empathetic, and effective communications that reinforce trust and clarity

Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes

Use data to demonstrate impact, inform prioritization, and guide continuous improvement

Model Gen’s values: customer-driven problem solving, bold innovation, scrappy execution, and collaborative accountability

Act as a steward of employee trust, experience quality, and operational excellence

Qualification

HR product managementData literacyCross-functional collaborationAgile methodologiesExperience designAutomation toolsChange managementEmployee experienceCommunication skills