Independent Adult Day Centers · 2 weeks ago
Receptionist -PT M-F 7a-11a
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelIndependent Adult Day Centers is seeking a Receptionist to uphold their culture and provide excellent customer service. The role involves maintaining the reception area, answering phone calls, and assisting with administrative tasks to support Center leadership.
Assisted LivingElder CareHealth CareHome Health CareNursing and Residential Care
Responsibilities
Greet and screen all Guests/Visitors, answer walk-in inquiries or refer Guests/Visitors to appropriate individuals
Assist Guests/Families/Visitors with the sign in/out process
Assist Guests/Families/Visitors with the doors, as needed
Answer the phone, respond to general inquires or transfer calls to appropriate individuals. Use instructions provided to alter/create schedules for all appointments/visits
Assist the Executive Administrative Assistant in entering changes in transportation schedule
Enter inquiry calls received or taken into Center CRM software
Assist in ensuring Guests/Families receive needed correspondence
Comply with HIPAA and other state/federal guidelines
Maintain knowledge of on-going activities, events and outings
Communicate in a professional manner
Execute duties to reflect reasonable safety standards. Universal/standard precautions must be utilized, and training obtained in areas that constitute risk
Remain alert at all times throughout scheduled shift
Remain at designated work area throughout entire shift, unless otherwise permitted by supervisor
Participate in core training and maintain certification of required trainings
Provide crisis intervention and access emergency services as needed
Ensure that individuals we support are treated with dignity and respect in accordance with Independent Adult Day Centers Human Rights Policy
Complete odds and ends' tasks assigned by leadership or other staff members, within reason
Receive, open and sort mail to appropriate staff or center designated locations Assemble and prepare outgoing mail, ensure that correct inserts are being used and correct labeling/shipping
Print marketing materials and assemble folders for tours and assessments
Other job duties, as needed (speak to leadership for clarification)
Qualification
Required
High School Diploma or equivalent
Proficient computer skills, including basic knowledge of Microsoft Word, Microsoft Excel and email systems
Positive Attitude and ability to work with interdisciplinary team of professionals
Valid driver's license in state of residence
Qualifying criminal background check and driving record check
Must be able to demonstrate competence in certain areas of training
Ability to calmly and repetitively model appropriate behavior in difficult or challenging situations
Ability to research how to do specific tasks assigned if instructions are not provided (mail merge, supply orders, etc)
Preferred
Previous experience in customer service and clerical duties
Company
Independent Adult Day Centers
Independent Adult Day Centers provide an alternative to nursing homes, assisted living facilities, and institutional care.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase