Jazz Pharmaceuticals · 2 months ago
Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$148K/yr - $194K/yr
8+ years expJazz Pharmaceuticals is a global biopharma company dedicated to developing life-changing medicines for serious diseases. The Senior Customer Engagement Manager will foster partnerships with thought leaders in the epilepsy and movement disorders field to enhance brand strategy and patient advocacy.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Identify, develop, and connect scientific thought leaders that will elevate and advance the epilepsy treatment paradigm
Drive cross functional (Sales, Marketing, Medical, Advocacy and Home Office) coordination to align resources / stakeholders and remove KOL barriers enabling Epilepsy Center & Movement Disorder loyalty and KOL Product adoption
Track and manage budgets for areas of responsibility
Map regional influence networks. Identifying and connecting brand champions with non-loyalists, up and coming thought leaders and new physicians entering the field from fellowship programs
Drive internal steering committee establishing individual strategies for KOL development within the respective region
Partner on the development of and conduct regional, Community Education Programs
Coordinate, lead and maximize coverage of local/regional, professional congresses and advocacy events
Plan and facilitate approved residency & fellowship enhanced education to expand disease state education amongst HCPs
Identify ways for regional medical centers to partner or support the identification of rare epilepsy patients
Participate as a lead team member in appropriate Managed Markets initiatives that allow for greater access
Use knowledge of reimbursement process and managed health care systems both internally and externally to enable an understanding of the financial barriers that KOL face when starting new patients
Partner on identifying appropriate KOL for presentations and discussions (i.e., POA, HCP symposiums)
Support the NAM’s and ARM’s in developing annual business plans
Participate in the annual brand planning process by providing key insights on trends, market dynamics and tools needed (i.e., new journal articles and micro-presentations) to achieve brand goals
Build advocacy with KOLs by utilizing on label, Legal and Regulatory approved materials to support the brand and commercial strategy
Identify areas of shared purpose where Jazz and KOLs can focus to bring value to the larger epilepsy community
Develop and maintain strong working relationships with the Neurology (epilepsy and movement disorders) medical community including academic centers, teaching institutions and related physicians with a scientific approach focused on identifying needs and providing solutions
Seek out, foster, and cultivate the highest level of home office and regional relationship interactions to assess and communicate additional market opportunities, as well as create and participate in programs necessary to effectively enhance these opportunities (i.e., advisory boards, pilot programs, speaker programs, congress meetings, 1:1 meetings, podium observations.)
Identify new and engaging ways to support peer to peer interactions
Act as disease state and product expert to internal and field stakeholders to enable better understanding of the disease and treatment of the disease to help drive KOL product adoption and loyalty
Develop plans to include clear objectives and key discussion points in all customer-facing activities at major professional congresses such as AES and CNS
Facilitate interactions at congresses between KOL and Jazz’s Senior Management
Pre-launch account profiling to understand treatment dynamics and identify influential KOLs who have interest in working with Jazz
Assist with identification, nomination training and monitoring of speakers
Work with field and headquarter based colleagues to identify, contract and train promotional speakers. Provide feedback to speakers on clinical aptitude, delivery of appropriate material and fair balance content. Provide feedback to each speaker once a year. Manage speaker capacity decisions
Work collaboratively with Medical, Marketing, Sales, and physicians to gain feedback on educational value and speaker program effectiveness. Evolve appropriate change based on feedback
Qualification
Required
Bachelor's Degree required
Minimum 8 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical/healthcare industry with at least 3 years in sales management, or marketing role
A proven track record in influencing without authority is required
Strong knowledge of the reimbursement environment for pharmaceutical products, specifically Medicare related challenges
Intermediate to Advanced level of skill in Excel, PowerPoint, and Word
Possess and maintain a high level of product knowledge in order to communicate effectively with all Healthcare Professionals
Strong business and financial skills to manage a budget
Ability to drive business results by working with all relevant groups and networks effectively across the Company and cross-functionally with multiple stakeholders to drive successful project implementation
Ability to consider and analyze a broad range of factors such as policies, practices and trends to make decisions, design plans, develop tactics
Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment
Ability to develop logical cases that effectively influence collaboration, alignment, and execution across all levels of the organization
Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills
Preferred
Advanced degree in business or science preferred
Experience in the Neurology, Epilepsy, and specialty pharmaceuticals highly desirable
Experience in institutional sales and/or large account selling a plus
Experience launching product(s), service(s) a plus
Scientific or clinical background a plus
Experience in healthcare professional and patient/consumer marketing a plus
Experience in specialty, Neurology and Multiple Sclerosis Markets, Experience in niche market and competitive environments
Experience in affiliate commercial operations a plus (sales, market research)
Current understanding of pharmaceutical and promotional rules and regulations
Knowledge and application of data sources, reports, and tools to apply to account plan designs and measures of results for the strategies and tactics implemented
English required; other language skills may be considered a plus
Benefits
Medical, dental and vision insurance
401k retirement savings plan
Flexible paid vacation
Company
Jazz Pharmaceuticals
Jazz Pharmaceuticals is a specialty pharmaceutical company that identifies, develops and commercializes innovative treatments.
1001-5000 employees
H1B Sponsorship
Jazz Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (24)
2023 (25)
2022 (31)
2021 (21)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$2.81BKey Investors
Longitude CapitalKohlberg Kravis Roberts
2024-09-03Post Ipo Debt· $850M
2021-04-22Post Ipo Debt· $1.5B
2009-12-07Post Ipo Debt· $120M
Leadership Team
Renée Galá
President and Chief Executive Officer
Dennis Engelke
Executive Director, Country Manager Switzerland & Austria
Recent News
2026-01-16
Pharmaceutical Technology
2026-01-16
Company data provided by crunchbase