Cincinnati Children's Office of Academic Affairs and Career Development · 1 week ago
Systems Engineer I - Unified Communications (Clinical Communications)
Cincinnati, OH
Full-time
Hybrid
New Grad, Entry Level
$61K/yr - $78K/yr
0+ years expCincinnati Children's Office of Academic Affairs and Career Development is seeking a Systems Engineer I to ensure the systems connecting clinicians, patients, and care teams function effectively. The role involves project management, technical support, and system analysis to enhance clinical operations and patient care.
Hospital & Health Care
Responsibilities
Participate in the design, development, and implementation of new and enhanced application requests
Identify the appropriate resources needed to complete small projects
Support the communication between internal and external parties on project related issues and developments
Participate in developing and managing project plans
Determine the scope and complexity of small to midsized projects
Work with cross functional teams
Participate in analyzing, designing, implementing, and maintaining moderately complex systems that greatly improves clinical care and patient management
Support system testing
Document testing outcomes
Work to develop technical solutions
Work to design, write, and prepare complete user and technical documentation
Analyze existing documentation and provide corrections and enhancement
Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions
Participate in providing technical support and problem resolution assistance for production and process issues
Troubleshoot and decipher error messages
Identify required resources to resolve minor to midsized issues
Utilizes appropriate Change Control methods to implement system solutions
Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services
Support departmental efforts to improve customer satisfaction
Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies
Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
Adhere to and promote continual adoption of change management policies and procedures
Model outstanding customer service behavior, including timely and effective follow-up with customers
Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful, and Enthusiastic team members, and Safe (CARES)
Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
Develop and maintain positive relationships, both internal and external to CCHMC
Motivate people and encourage teamwork
Work well with others and fosters a positive team environment
Prepare oral and written presentations
Conduct and participate in instructional seminars
Develop expertise in several Cincinnati Children's computer-based systems
Qualification
Required
Bachelor's degree in a related field or equivalent combination of education and experience
0+ years of experience in a related job discipline
Preferred
Exposure to clinical communication platforms and workflows such as nurse call systems, clinical alerts, RTLS (real-time location services), mobile device–based communications, and middleware integrations, with experience supporting or troubleshooting end-to-end workflows from device to network to application to end user, including alert delivery, location-based workflows, redundancy, and escalation paths
Familiarity with healthcare environments where reliability, patient safety, and uptime are critical, and an understanding of how technology directly supports clinical operations
Working knowledge of IP-based systems, including basic networking concepts, wired and wireless connectivity, and connected endpoints
Experience following operational support processes, documenting troubleshooting steps, and contributing to system improvements through ServiceNow incidents, requests, or enhancements
Demonstrated problem-solving mindset with the ability to think through issues, ask the right questions, and propose practical improvements to workflows, system configurations, or support processes, paired with curiosity and a willingness to learn complex, integrated systems and evolve clinical communication and RTLS workflows over time
Company
Cincinnati Children's Office of Academic Affairs and Career Development
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Cincinnati, Ohio, US
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase