Verst Logistics · 1 week ago
Customer Service Manager
Hebron, KY
Full-time
Onsite
Mid, Senior Level
5+ years expVerst Logistics is seeking a Customer Service Manager who will oversee daily workflow processes and develop customer service plans. The role involves maintaining relationships with customers and suppliers, ensuring accurate invoicing, and supporting production schedules to meet delivery dates.
Transportation/Trucking/Railroad
Responsibilities
Communicates daily workflow processes to Account Representatives, ensuring AR’s understand daily workflow priorities; identify and resolve any potential issues that may arise
Develops customer service plans to address customer requirements and communicates those plans to all involved parties within Packaging Operations
Reviews all purchases for Turnkey Packaging customers prior to approval
Develop and administer training for AR’s and other admin support staff as needed
In conjunction with Production Management and AR’s, supports daily production schedule to meet customer delivery dates
Maintain excellent working relationships with customers and suppliers by researching and responding to inquiries and issues concerning purchase orders, invoices, shipments, inventory counts, etc., in a timely, professional and efficient manner
Review Customer required reporting as needed with the AR regarding Receiving, Shipping, Invoicing, Production etc. Identify potential automation opportunities for required reporting
Identify and communicate any signs or trends of customer dissatisfaction
Ensure all customer invoices are created accurately and sent out timely. Follows A/R reports for potential collection concerns. May be required to contact a customer regarding past due receivables
Monitors productivity of office personnel; provides performance feedback as needed
Communicates and provides support for corporate communications applicable to Packaging
Event coordination i.e. Thanksgiving luncheon, Christmas luncheon, town hall gatherings and celebrations
Ability to function as an AR backup on all processes
Ensure there is support and staffing for all office functions
Seeks out and recommends continuous process improvement ideas
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Prefer 5 years' experience in general office environment required
Prior supervisory experience with emphasis on leadership, supervision, motivation, communication and planning
Must be able to effectively prioritize, execute under pressure, meet deadlines, while being accurate and detail oriented
Excellent interpersonal and communication skills, both written and verbal
Must be computer literate, have working knowledge of Microsoft Office applications, Excel proficient, and ability to learn other software applications which support the Packaging operation
Company
Verst Logistics
Verst Logistics, a leading third-party logistics provider, specializes in a wide range of services including omnichannel fulfillment, shrink sleeve labeling, dedicated transportation, and brokerage with warehouses strategically located nationwide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Verst
President, CEO
Jim Stadtmiller
CFO
Company data provided by crunchbase