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FARFETCH · 19 hours ago

Private Client Stylist

US New York, New York, United States

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

Farfetch exists for the love of fashion, aiming to be the global platform for luxury fashion. The Private Client Stylist role involves developing and nurturing relationships with high-value clients, ensuring exceptional luxury shopping experiences while exceeding sales targets.

E-CommerceFashionInternetRetail

Responsibilities

Develop the Farfetch Private Client base (a portfolio of 150+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service

Confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour

Champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s

Develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals

Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information

Develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance

Using a range of data and creative tools, build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests

Think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events

Share knowledge on products, brands, and trends with your clients and the team

Qualification

Luxury fashion knowledgeClient relationship managementSales target achievementData analysis toolsMicrosoft Excel proficiencyTeam playerOrganizational skillsActive listeningNegotiation skills

Required

Proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this

Deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling

Ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success

Existing strong client book consisting of a majority client base situated in North America

Active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues

Proven ability to negotiate, engage & build customer relations (clienteling)

Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation

Excellent team player but also able to work on own initiative

Excellent organisational skills and able to meet deadlines

Comfortable with ambiguity, adopting a flexible approach