Help Desk Customer Support jobs in United States
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Michael Aaron Staffing, LLC ยท 1 day ago

Help Desk Customer Support

positionCarrollton, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Michael Aaron Staffing, LLC is seeking a skilled Help Desk Associate to join their client's team. The role involves providing technical support and assistance to internal users, ensuring the smooth operation of IT systems while delivering excellent customer service.

ConsultingRecruitingStaffing Agency
Hiring Manager
Julie Vergara-Lotz
linkedin

Responsibilities

Efficiently create and manage service tickets, ensuring timely issue resolution and consistent updates within the ticketing system
Utilize analytical skills to diagnose technical issues, guiding onsite technicians through the resolution process and documenting all interactions in detail
Escalate unresolved incidents in accordance with SLAs, ensuring a seamless handover to the next level of support
Collaborate with team members and communicate effectively to maintain a cohesive working environment and ensure continuous improvement in service delivery
Employ remote support tools and a call tracking system to facilitate efficient problem resolution and ticket management

Qualification

Customer service orientationTechnical support knowledgeCRM software proficiencyTask management softwareTroubleshooting expertiseMicrosoft OfficeMicrosoft TeamsCommunication skillsInterpersonal skillsDetail-oriented

Required

High school diploma, GED, or equivalent education
1-3 years of experience in a customer service help desk or service desk role
Strong customer service orientation, with excellent communication and interpersonal skills
Proficiency in CRM and task management software, with a good understanding of technical support industry standards and practices
Mechanically inclined, with hands-on troubleshooting expertise and the ability to multi-task effectively across various systems
Detail-oriented approach, with a commitment to maintaining accurate customer records and ensuring consistency in service delivery
Solid foundation in Microsoft Office, Teams, and relevant technical knowledge, with the ability to attend office as required

Company

Michael Aaron Staffing, LLC

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Michael Aaron Staffing is a full-service staffing solutions company that combines decades of recruiting experience with to connect Talent with Opportunity.
dateFounded in 2012
location
Boca Raton, Florida, USA
people-size11-50 employees
web-link
http://www.mastaffing.com

Funding

Current Stage
Early Stage

Leadership Team

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Aaron Knafo
Partner & Co-founder
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Company data provided by crunchbase