Boston Medical Center (BMC) · 21 hours ago
Practice Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $90K/yr
5+ years expBoston Medical Center (BMC) is a healthcare organization seeking a Practice Manager to provide administrative oversight and business management for ambulatory services. The role involves developing business plans, ensuring operational efficiency, and fostering positive relationships with staff and patients, while also supervising non-clinical staff and ensuring compliance with healthcare regulations.
Health CareHospitalMedicalNon Profit
Responsibilities
Works with the practices and the management team to develop and implement long and short range business plans for practices
Meets regularly with the appropriate clinical leaders in each practice
Analyzes information, develops strategies to improve operations and enhance service delivery
Implements changes in conjunction with and advise from the management team
Acts as the liaison with other hospital departments to resolve problems that interfere with the efficient operation of the practices
Develops practice performance standards in conjunction with the management team
Monitors practice performance regularly against those standards and prepares and implements steps to bring the practice into conformance with those standards
Develops management reports to measure provider productivity, assesses patient demand for services, determines patient satisfaction and otherwise evaluates the effectiveness of the practices’ operations
Develops and implements cost-effective operational adjustments as appropriate to enhance practice efficiency
Controls purchase and distribution of supplies in the practices
Establishes and maintains inventory system of supplies
Works with providers and vendors to procure cost-effective purchases and provide inventory control
Attends management meetings, and participates in other hospital committees as required
Complies with BMC managerial expectations, such as regular attendance at managers’ meetings, safety training, annual diversity training, etc
Calls, prepares agenda for, and participates in monthly meetings with all practice personnel, in consultation with the management team
Prepares follow-up work plans to items discussed at the practice meetings, and monitors completion of identified projects and tasks
Communicates BMC and/or practice priorities and essential information to staff on a regular basis
Maximizes the use of physical space by coordinating the use and assignment of practices’ office and examination space
Creates and maintains the Policy and Procedure Manuals
Ensures that practices provide service/care that meets or exceeds patient care standards
Seeks patient feedback on service delivery for both providers and staff, taking immediate steps to respond to any complaints or indications of insufficient levels of service
Ensures that all staff recognizes that customers are both internal (employees, physicians, other departments) and external (patients, families, insurers) and demonstrates skills appropriate to good service (reliability, empathy, courtesy, etc.)
Ensures that staff responds promptly and appropriately to customer needs
Ensures that staff effectively communicates with customers to address needs and problems
Ensures that staff maintains confidentiality for all patient interactions
Develops, monitors, and revises the practices’ schedules to ensure efficient patient flow and access
Works closely with the appropriate Medical Director and/or physicians to adjust provider schedules to account for planned absences
Reviews monthly statistical reports with information regarding numbers of patients scheduled for each practice, number of appointment no-shows, number of sessions cancelled by providers, etc
Prepares special and periodic reports for the management team
Develops and implements strategies to improve patient access, in collaboration with practices’ and hospital leadership
Provides close oversight and supervision of the registration process within the department
Ensures that all staff is adequately trained, and serves as the practices’ expert with regard to registration and billing functions
Monitors staff adherence to practices’ policies and procedures
Supervises the insurance eligibility verification process
Establishes controls to oversee the accuracy and completeness of information entered into the patient information systems by clerical staff
Performs frequent quality audits
Runs registration quality and duplicate registration reports a minimum of once per week
Resolves errors immediately
Ensures that all requirements for billing third party payers are met
Monitors production reports on a weekly basis to ensure charges are submitted in accordance with organizational standards
Ensures compliance with corporate billing protocols
Develops and maintains a good working relationship with billing vendor
Prepares monthly reports on accounts receivable for review and analysis
Works closely with billing vendor to evaluate areas of needed improvement
Makes recommendations for improvements and upon approval, implements and monitors account receivable status
Supervises the charge entry operation
Ensures that all charges are entered within twenty-four business hours of the service date
Monitors billing edit report on a daily basis
Is accountable for the immediate correction of errors
Establishes a charge reconciliation process to ensure 100% revenue capture
Runs missing E & M and other financial reports on a regular basis
Monitors coding requirements and submissions to maximize revenue and comply with regulations
Annually reviews fee schedule to ensure appropriateness of charge level
Keeps up to date on laws, regulations and healthcare trends that affect the practices’ business systems and operations
Develops the annual operating budget in collaboration with clinical leaders
Monitors expenditures regularly to ensure the practice’s compliance with budget
Provides financial analysis and benchmarking reports
Identifies opportunities for financial improvements
Develops the capital budget request for the practices with input from the management team and providers
Works with vendors to develop accurate specifications and cost for needed capital equipment and furnishings
Demonstrates cost consciousness by comparing and analyzing practice sites expenditures monthly and effectively utilizing staff, space, and supplies within budgetary constraints
Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation
Hires, disciplines, and fires clerical support staff, within the prescribed policies of the hospital
Interprets and enforces hospital and practice policies for all employees
Ensures conformance to Boston Medical Center labor agreements and grievance process
Represents the department at labor/management hearings
Assists in preparation of materials for hearings and arbitration cases, as needed
Works collaboratively with Medical Director and/or physicians to ensure consistency and commitment to practices’ goals and policies
Establishes standards for an excellent customer service environment in which all patients and staff are treated with dignity and respect
Trains and evaluates staff in customer service techniques
Assesses the adequacy of staffing levels for non-clinical staff
Makes recommendations to management regarding additional staffing needs or role changes
Assigns and monitors staff workload to ensure maximum productivity
Creates an atmosphere and conditions that motivate employees to work at optimal efficiency
Monitors employee needs for training
Develops annual training and development plans
Makes appropriate arrangements for training in conjunction with each employee
Communicates practices’ goals to employees
Fosters a work environment that motivates employees to achieve these goals
Completes employee performance reviews within a timely manner and in accordance with BMC policy
Provides ongoing assessment and feedback to all employees
Develops performance improvement plans where appropriate
Evaluates and approves schedule changes and requests for time off
Ensures that the staffing needs of the departments are met
Works to resolve any wage, benefit or human resources related problems
Oversees payroll
Maintains system to document employee absenteeism
Coordinates housekeeping, maintenance and repairs for the practices
Ensures that all areas, equipment, and furnishings are kept clean and in good repair
Develops plans for practice expansion and growth, including the identification of financial resources to fund expansions
Submits plans to management
Implements approved plans
Works with architects and contractors to develop plans which will maximize provider productivity and enhance patient and staff satisfaction
Coordinates all aspects of construction and moves with appropriate hospital departments
Participates in practices’ and hospital-wide quality assurance activities
Leads practices’ efforts in continuous quality improvement by involvement in teams as appropriate
Supports changes recommended through the continuous improvement process
Participates in establishing and implementing quality assurance standards
Ensures compliance with standards and regulations from federal, state and local governments, as well as other regulatory bodies such as The Joint Commission
Ensures that all staff attends mandatory BMC training sessions
Ensures staff receive annual TB testing, etc
Resolves patient complaints emanating from areas of responsibility
Ensures that all significant patient complaints are reported promptly to the Patient Advocate or Director of Quality Improvement
Works with appropriate personnel within the practices and the hospital to develop and implement marketing strategies for the practices
Assures representation of assigned practices at community events to ensure the practice’s presence in the community
Stays abreast of health care topics that may interest the community
Coordinates physician attendance at lectures and/or health fairs in the community
Utilizes hospital behavioral standards as the basis for decision making and to facilitate the department and the hospital’s mission
Follows established hospital infection control and safety procedures
Performs other duties as needed
Qualification
Required
Work requires a Bachelor's Degree of Arts or Science or equivalent work experience
Requires a minimum of 5–7 years experience in a healthcare business environment with at least 3 years management and budget experience
Must have a history of executive leadership with progressive advancement in supervisory responsibility including an emphasis in practice office operations and processes, human resource functions, experience working with financial reports and budgets, and managing customers (patients and physicians)
Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties
Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures
Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements
Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example
Able to prioritize and manage multiple projects simultaneously and produce expected results
Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications
Excellent oral and written communication skills
Demonstrated critical thinking, analytical and problem-solving skills
Preferred
Master's Degree in Healthcare Administration, Business Administration, or related fields strongly preferred
Benefits
Generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy)
Discretionary annual bonuses and merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
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