Raptor Technologies · 3 days ago
Professional Services Engineer
Houston, TX
Full-time
Hybrid
Senior Level
7+ years expRaptor Technologies is a company dedicated to enhancing school safety through integrated software and services. The Professional Services Engineer will ensure successful client implementations, aligning project goals and managing key milestones throughout the process.
SecuritySoftware
Responsibilities
Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines
Creates a project plan outlining the roles and responsibilities needed to meet customer goals
Ensures the completion of key milestones to achieve customer goals
Communicating with clients throughout the implementation process
Ensuring that the project team is aware of key deliverables and project milestones
Demonstrates well-rounded knowledge of Raptor products and training approaches
Manages complex implementations with small-market customers
Adheres to departmental process and procedure and maintains systems of record
Qualification
Required
Bachelor's degree in a Business related or technical field
7+ years of experience in a technical implementation role in a SaaS organization
Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects
Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills
Strong communicator, personable and collaborative
Demonstrate maturity and acumen navigating business and professional environments
Comfortable working independently
Objective and goal-oriented professional who is used to achieving targets
Demonstrated experience in leading business process reviews, design reviews and change management with clients
Excellent hands-on skills with office productivity tools
Proven ability to learn and a strong desire to learn
Strong analytical and troubleshooting skills
Exceptional interpersonal skills and ability to explain software to non-technical users
The ability to travel up to 75% of the time
Must possess and maintain a valid driver's license to meet job-related travel and transportation needs
Benefits
Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance
Company
Raptor Technologies
Raptor Technologies is a developer of visitor management systems used to provide possible protection for every child in school.
201-500 employees
H1B Sponsorship
Raptor Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
JMI Equity
2025-11-28Private Equity
2025-11-28Acquired
2018-11-19Private Equity
Leadership Team
Gray Hall
Chief Executive Officer
Recent News
2025-11-28
Company data provided by crunchbase