AlphaGraphics · 1 hour ago
Print/Sign Customer Service/Administrative Assistant - Full/Part Time
Round Rock, TX 78664
Full-time, Part-time
Onsite
Mid Level
3+ years expAlphaGraphics of Round Rock is an independently owned and operated company that specializes in commercial marketing, design, signage, and visual print communication. They are seeking an Administrative Assistant & Customer Service Coordinator to manage customer interactions, coordinate projects, support leadership, and help implement and maintain processes that keep the business running smoothly.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Serve as a primary point of contact for walk-in, phone, email, and online customers
Build rapport with customers through professional, friendly, and solution-oriented communication
Accurately identify and document customer needs
Discuss client projects, answer questions, and know when to involve other team members
Provide options, value-added services, pricing, and turnaround times
Create estimates, enter orders, complete transactions, and process payments
Follow up on estimates and help close sales by asking for the order
Notify customers when orders are complete and handle follow-up communication
Project manage client orders by coordinating with internal team members, vendors, and clients to ensure deadlines are met
Track multiple projects at once, helping keep others on task and aware of next steps
Document conversations, procedures, and project details clearly and accurately
Maintain organized files, records, and customer databases
Assist leadership with administrative tasks, scheduling, follow-ups, and internal coordination
Maintain lobby and bindery area cleanliness, organization, and preparedness
Learn AlphaGraphics’ products, services, capabilities, pricing, and workflows in depth
Help implement new processes and procedures
Assist in training team members on updated processes, tools, and expectations
Help ensure processes are followed consistently and identify gaps or opportunities for improvement
Serve as a 'go-to' resource for questions related to procedures, systems, and day-to-day operations
Develop a working understanding of design and production processes (hands-on operation of some equipment may be required at times)
Communicate design and production concepts clearly to customers and team members
Stay curious and continuously build knowledge across multiple areas of the business
Support other departments as needed to keep operations flowing smoothly
Qualification
Required
Strong verbal and written communication skills: Comfortable speaking with clients in person and on the phone, Able to write clear, concise emails, messages, and internal documentation
Strong organizational skills: The ability to manage multiple projects simultaneously, High attention to detail and ability to follow and help enforce processes and procedures
Strong computer skills with the ability to quickly learn new software and systems
Ability to perform basic business math accurately
Problem-solving mindset with the ability to present solutions tailored to each situation
Self-starter who takes initiative, asks questions, and seeks clarity when needed
Comfortable working in a fast-paced environment with changing priorities
Preferred
3+ years of relevant experience or focus on personal interest in Customer Service Representative, Inside Sales, or Account Manager
3+ years of relevant experience or focus on personal interest in Administrative Assistant
3+ years of relevant experience or focus on personal interest in Project Management
Familiarity, Interest or Passion in the print, and/or sign industries - including methods and terminology
Familiarity, Interest or Passion in Design, art, and/or advertising/marketing
Familiarity, Interest or Passion in Project Management and/or Administrative Services
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase