Columbia Safety and Supply · 4 days ago
Client Services Specialist
Columbia, MO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrColumbia Safety and Supply is looking for Client Services Specialists who will serve as the first point of contact for their global clientele. This role involves managing online orders, providing exceptional customer service, and participating in ongoing training to enhance client experience.
IndustrialRetail
Responsibilities
React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence
Qualification
Required
React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence
The desire to work with people continuously and to be a problem solver
Fluency with technology
Excellent personal, as well as written and oral communication skills
Strong organizational skills
Autonomous decision-making and problem resolution skills
The desire to be part of a team and to be a high performer
Benefits
Health, Vision & Dental Insurance with company contributions
Company HSA Contributions
Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements
Company
Columbia Safety and Supply
Columbia Safety And Supply is a distributor of fall protection kits and industrial coatings.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase