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Publix Super Markets · 2 days ago

Benefits Department Customer Service Agent

Lakeland, FL

Full-time

Onsite

Entry, Mid Level

$20.05/hr - $27.65/hr

2+ years exp

Publix is a company known for its exceptional customer service, and they are seeking a Benefits Department Customer Service Agent to provide expert assistance with benefit-related inquiries. The role involves answering customer calls, resolving concerns, and collaborating with team members to ensure a positive customer experience.

Food and BeverageGroceryRetail

No H1B

Responsibilities

Answer incoming customer calls and answer customer questions and resolve concerns regarding our stock, retirement, and group benefits plans in a fast-paced high-volume environment

Listen to customers, determine the appropriate response or solution, research information, and take necessary action to ensure customers receive complete and helpful information regarding their benefits inquiries

You’ll be supported by and work closely with Sr. CSAs, Customer Service Specialists (CSSs) and other team members to deliver a premier customer experience

We offer training programs and support to help you be a successful customer service agent

Qualification

Customer service experienceAnalytical reasoningProblem-solving skillsMicrosoft Office SuiteBilingual abilitiesSituational awarenessVerbal communicationWritten communicationAttention to detailOrganizational skills

Required

High school diploma or equivalent

Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)

Excellent verbal and written communication skills

Analytical reasoning and problem-solving skills

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Situational awareness, customer focus and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Strong attention to detail and organizational skills

Preferred

Associate or bachelor's degree in a related field

Bilingual or multilingual abilities

Two years' experience in a high-volume call center environment

Familiarity with benefits-specific regulations and compliance standards

The ability to interpret information

Benefits

Free lunch: Onsite cafeteria featuring daily selection of hot meals, soup, sandwich and salad bar.

Perks: Include free flu shots, mental health and financial counseling, paid time off (PTO), tuition reimbursement, short-term disability, group life insurance, PROFIT Plan contributions,

401(k) with company matching, and the ability to purchase Publix Stock after one full year of service.