Care.com · 3 hours ago
Senior Systems Engineer - InfraOps
Dallas, TX
Full-time
Hybrid
Senior Level
$130K/yr - $155K/yr
7+ years expCare.com is a consumer tech company with a mission to solve the challenge of finding great care for loved ones. They are seeking a Senior Systems Engineer to join their Infrastructure Operations team, focusing on building and maintaining secure and compliant server environments to support business-critical applications.
Child CareElder CareHousekeeping ServicePetTutoring
Responsibilities
Build, administer, and support Linux and Windows server environments for business-critical systems
Ensure high availability, performance, scalability, and recoverability of production infrastructure
Perform day-to-day operational activities including system monitoring, patching, capacity planning, and lifecycle management
Participate in the InfraOps on-call rotation, providing off-hours support and incident response via PagerDuty
Act as an L3 escalation point for complex infrastructure and platform issues
Respond to incidents, troubleshoot root causes, and drive remediation to prevent recurrence
Monitor systems, logs, and alerts using tools such as Splunk
Own OS and application patching, vulnerability remediation, and system hardening
Ensure infrastructure meets security and compliance requirements (PCI, SOX, SOC 2, etc.)
Partner with Security and Compliance teams to address audit findings and security risks
Support and operate the Telecom/contact center platform built on Amazon Connect in partnership with Member Services
Collaborate with Engineering and DevOps teams to support application deployments and infrastructure changes
Improve operational standards through documentation, runbooks, monitoring, and automation
Qualification
Required
7+ years of experience supporting production Linux and Windows server environments
Strong Linux system administration and troubleshooting skills (Amazon Linux preferred)
Experience managing Windows Server in enterprise environments
Hands-on experience with AWS, including IAM and AWS Systems Manager
Experience with Infrastructure as Code and configuration management tools such as Terraform and Ansible
Familiarity with monitoring, logging, and alerting platforms (e.g., Splunk)
Strong troubleshooting and analytical skills with attention to operational detail
Clear communicator able to collaborate effectively across technical and non-technical teams
Self-directed, organized, and comfortable managing multiple operational priorities
Preferred
Experience supporting Amazon Connect or large-scale telecom/contact center platforms is a plus
Benefits
Health insurance coverage
Life and disability insurance
A generous 401K employer matching program
Paid holidays
Paid time off (PTO)
Company
Care.com
Care.com is where families go to find care and where caregivers go to find meaningful work.
1001-5000 employees
H1B Sponsorship
Care.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (21)
2022 (20)
2021 (25)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$156.85MKey Investors
CapitalGIVPNew Enterprise Associates
2019-12-20Acquired
2016-06-29Post Ipo Equity· $46.35M
2014-01-24IPO
Leadership Team
Michelle Arbov
Chief Financial Officer
Digesh Kapadia
Director of DevOps
Recent News
San Diego Union-Tribune
2025-10-27
2024-10-11
Company data provided by crunchbase