Galent ยท 3 hours ago
Infrastructure Support Engineer
Louisville, KY
Contract
Onsite
New Grad, Entry LevelGalent is seeking an L1/L2 Network & Infrastructure Engineer to provide first-level support for network and infrastructure systems. The role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability.
Computer Software
Hiring Manager
Vinoth T
Responsibilities
Monitor network and infrastructure systems using monitoring tools
Respond to alerts, incidents, and service requests
Perform initial diagnostics and troubleshooting
Escalate complex issues to L2/L3 teams with proper documentation
Follow incident, problem, and change management processes
Check basic network connectivity (ping, traceroute)
Support LAN, WAN, and VLAN connectivity
Verify switch and firewall status
Assist with port status, link issues, and interface errors
Support DNS, DHCP, and IP address issues
Monitor servers, VMs, and basic cloud resources
Perform basic OS checks (CPU, memory, disk)
Assist with server restarts and service checks
Support virtualization environments (basic tasks)
Assist with backup job monitoring
Support access to internal applications
Perform basic access checks and validations
Assist users with connectivity and performance issues
Coordinate with application teams during incidents
Update tickets with accurate troubleshooting steps
Follow runbooks and SOPs
Maintain asset and incident records
Qualification
Required
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Basic knowledge of VLANs and routing
Familiarity with firewalls and network devices
Understanding of monitoring and ticketing systems
Ability to follow troubleshooting procedures
Basic knowledge of Servers, Windows etc, VMware etc
Capable of providing the professional smart hands as part of support
Capable of being available as needed, including weekend if required
Company
Galent
Galent is an AI-native digital engineering firm at the forefront of the AI revolution, dedicated to delivering unified, enterprise-ready AI solutions that transform businesses and industries.
Founded in 2024
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase