Langley Federal Credit Union · 8 hours ago
Collections Representative
Newport News, VA
Full-time
Onsite
Entry Level
1+ years expLangley Federal Credit Union is one of the 100 largest credit unions in the United States, dedicated to supporting its members and their financial journeys. They are seeking a Collections Representative to communicate with members regarding delinquent accounts, negotiate solutions, and improve account statuses while following regulatory guidelines.
BankingFinancial ServicesNon Profit
Responsibilities
Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met
Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc
Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members
Processes payment transfers and check by phone requests for members
Navigates multiple systems to contact, track and monitor member accounts
Utilizes negotiation skills to resolve defaults and delinquencies on members’ accounts
Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner
Qualification
Required
One year of collections, customer service, sales or related experience is required
Preferred
One year of college or technical school preferred
Benefits
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Company
Langley Federal Credit Union
Langley Federal Credit Union is a firm that specializes in banking, credit cards, loans, insurance, and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Ryan
President/CEO
Gregory Manweiler
CFO
Recent News
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2025-12-16
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