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Northwest X Southern Hospitality · 4 days ago

Guest Service Representative/Front Desk Clerk

Anchorage, AK

Part-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Northwest x Southern Hospitality is a company managing the Crowne Plaza Midtown Anchorage, and they are currently seeking a Guest Service Representative/Front Desk Clerk. The role focuses on ensuring guest satisfaction through various hotel services, including check-in and check-out, while also managing guest inquiries and handling cash transactions.

Hospitality

Responsibilities

Ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services

Responds to guest reservations requests

Answers telephones and responds appropriately to requests

Handles any guest compliments or complaints and takes action deemed necessary

Handles cash

Makes change

Balances an assigned house bank

Qualification

Organizational skillsCommunication skillsProblem-solving skillsCustomer serviceTeamwork

Required

High school diploma or equivalent GED

Demonstrate excellent organizational skills

Demonstrate excellent communication skills

Demonstrate excellent problem-solving skills

Preferred

prior hotel and hospitality experience

Benefits

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.

Bereavement

Jury/Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical & Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) Retirement Plans

Leave of Absence

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards