Hagerty · 6 days ago
Senior Usability Analyst
United States
Full-time
Remote
Senior Level
5+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization. As a Senior Usability Analyst, you will lead user-centered research and usability testing to enhance the digital experience of Hagerty’s Insurance website, focusing on optimizing customer journeys.
Auto InsuranceInsuranceInsurTech
Responsibilities
Lead and conduct usability research for Hagerty’s Insurance digital products, with a primary focus on new business quoting, policy management, claims, and broker/agent experiences
Design, plan, and execute qualitative and quantitative research studies including usability testing, remote and in‑person research, surveys, and field studies
Partner closely with product owners, designers, engineers, and business stakeholders to identify user needs, validate requirements, and inform design decisions
Analyze research findings, web analytics, and usability results to generate actionable insights and clearly communicate recommendations to stakeholders
Develop personas, journey maps, task flows, and workflow models to represent customer and agent needs across the insurance lifecycle
Review and validate UI designs using heuristic evaluations, accessibility standards, and usability best practices
Conduct accessibility reviews and audits to ensure compliance with WCAG standards and inclusive design principles
Establish, promote, and reinforce usability standards, methods, and best practices across teams
Mentor and support designers and team members by promoting data‑driven design and usability best practices
Stay current with UX, research, and insurance‑related digital trends, recommending improvements that deliver measurable business value
Qualification
Required
Bachelor's degree in Human‑Computer Interaction (HCI), Cognitive Psychology, or a related field
5+ years of experience in usability research, UX research, or user‑centered design
Expert knowledge of usability and research methodologies such as usability testing, A-B testing, heuristic evaluations, ethnographic research, persona development, surveys, and analytics‑driven insights
Strong qualitative and quantitative analysis skills with the ability to translate findings into clear, actionable recommendations
Excellent communication, presentation, and stakeholder‑management skills
Ability to independently plan, moderate, analyze, and report on usability studies
Experience using usability tools such as Axure, Figma, User Testing, Userlytics, Optimal Workshop, Usability Hub/Lyssna; as well as web analytic tools such as Adobe Analytics and Contentsquare
Preferred
Experience working on insurance, financial services, or other regulated digital products
Hands‑on experience with accessibility auditing/testing and assistive technologies
Experience using AI tools to assist with research and analysis
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
Company data provided by crunchbase