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Hollander Hospitality · 1 day ago

Guest Service Representative

Puyallup, WA

Full-time

Onsite

Entry Level

$19.20/hr - $20.95/hr

1+ years exp

Hollander Hospitality is seeking a Guest Service Representative for their Holiday Inn Express Hotel & Suites Puyallup. The role focuses on delivering exceptional guest service and maintaining a positive atmosphere for all guests.

Hospitality

Responsibilities

Provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services

Maintaining a professional, friendly and helpful demeanor at all times

Qualification

Customer service principlesFront office operationsCash handling proceduresProperty Management SystemOffice equipment usageProfessional appearanceEffective communicationTime managementAdaptability

Required

Knowledge of: Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

Standard cash handling procedures

Front office operations and emergency procedures

Property Management System and downtime procedures

Skills and Ability to: Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs

Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely

Add, subtract, multiply and divide quickly and accurately

Manage one's time in order to meet productivity standards

Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system

Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times

Acknowledge, understand and abide by company programs, policies, procedures and brand standards

Present a professional appearance; wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy

Education and Experience: High school diploma or equivalent

At least one year experience providing customer service directly to the public

PHYSICAL REQUIREMENTS: Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job