P&S Transportation ยท 8 hours ago
Breakdown Coordinator
Birmingham, AL
Full-time
Onsite
New Grad, Entry LevelP&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide, committed to hiring the best in the Logistics and Transportation field. The Breakdown Coordinator will coordinate maintenance related issues and provide outstanding customer service to ensure drivers receive the best experience while addressing their maintenance needs.
LogisticsTransportation
Hiring Manager
Sam Stephenson
Responsibilities
Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
Execute vendor management program, negotiate pricing for tires, parts and services when needed
Create repair orders within Fleetio
Work closely with other members of the maintenance department in strategic planning, organizing, and executing plans
Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel
Receive and address incoming calls via pre-defined call queues
Interact with digital communications from in cab devices
Review and address email messages and take appropriate actions
Access OEM websites to review action codes from units and take appropriate steps to resolve
Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues
Ensure all DOT/FMCSA Regulations are followed to align with company standards
Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Proficient with Microsoft Office suite
Good written and oral communication skills
Good interpersonal skills
Good judgment and problem-solving skills
OEM maintenance certifications
Must be customer service-oriented
Must be team-oriented
Must have good organizational skills
Must be able to effectively manage multiple tasks simultaneously
Must be able to work a flexible schedule when needed including weekends, evenings, and holidays
Preferred
Bachelor's degree in related field or equivalent experience
Previous call center, service writer, or mechanical experience
Experience in the transportation industry
Company
P&S Transportation
P&S was founded in 2004 as an asset-based trucking company.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase