Customer Support Specialist - Austin jobs in United States
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Agora · 1 day ago

Customer Support Specialist - Austin

positionAustin, TX
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. They are seeking a Customer Support Specialist who will be a key point of contact for clients, providing thoughtful, solution-oriented support to enhance the customer experience.

FinTechPropTechReal EstateReal Estate InvestmentSoftware
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Growth Opportunities

Responsibilities

Deliver high-quality support to customers via email, chat, phone, and Zoom
Troubleshoot product-related questions and guide customers toward effective, timely solutions
Partner closely with internal teams to improve workflows, resolve issues, and elevate the overall customer experience
Identify recurring themes in customer feedback and contribute ideas for product and process improvements

Qualification

Customer support experienceSaaS knowledgeSupport tools experienceProblem-solving skillsEmpathyOrganizational skillsCollaboration

Required

1–2 years of experience in a customer support role, ideally within a SaaS environment
Strong problem-solving skills with the ability to clearly explain technical concepts to a non-technical audience
Ability to manage multiple priorities and stay organized in a fast-paced, customer-focused environment
A positive, empathetic, and collaborative approach to working with customers and teammates
Availability to work from our Austin office at least three days per week

Preferred

Bachelor's degree in Finance, Real Estate, Business Administration, or a related field (preferred but not required)
Experience with support tools such as Zendesk, Intercom, or similar platforms (a plus)

Company

Agora

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Agora is a comprehensive platform empowering firms with efficient workflows and seamless operations to scale their businesses.
dateFounded in 2019
location
Tel Aviv, Tel Aviv, ISR
people-size51-200 employees
web-link
http://agorareal.com

Funding

Current Stage
Growth Stage
Total Funding
$63.89M
Key Investors
Qumra CapitalInsight PartnersAleph
2024-05-16Series B· $34M
2022-08-17Series A· $20M
2021-11-03Seed· $9M

Leadership Team

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Bar Mor
Co-Founder & CEO
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Lior Dolinski
Co-Founder, CPO
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Recent News

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Company data provided by crunchbase