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LCMC Health · 3 months ago

Patient Access Representative (Financial Clearance/Authorization) - LCMC Health Westpark Campus

LCMC Health Corporate

Full-time

Onsite

Entry Level

2+ years exp

LCMC Health is a community-focused healthcare provider dedicated to delivering exceptional care. As a Patient Access Representative, you will be the first point of contact for patients, responsible for gathering and verifying patient information, scheduling services, and assisting with financial processes to ensure a smooth patient experience.

Health CareHealth DiagnosticsHospitalMedical

H1B Sponsor Likely

Responsibilities

Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time

Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up

Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc

Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid

Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate

Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application

Scan ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy

Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe

Contact case management and/or provider to assist with appropriate department placement for clinical services

Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals

Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area

Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services

Qualification

Customer serviceHealthcare experienceInsurance verificationFinancial assistance coordinationEmpathyCommunication skillsTeam mentality

Required

High School Diploma/ GED or Equivalent Or 2 years of applicable experience in lieu of education

2 years of experience in customer service/ healthcare

Company

LCMC Health

LCMC Health is a provider of hospitals, medical centers & health centers for healthcare, medical diagnostics and treatment.

Founded in 2009

New Orleans, Louisiana, USA

10001+ employees

https://www.lcmchealth.org/

H1B Sponsorship

LCMC Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (31)