Apply on Employer Site

Hills Bank and Trust Company · 2 days ago

Treasury Management Support Specialist

Iowa City, IA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hills Bank and Trust Company is seeking a Treasury Management Support Specialist to assist their Treasury Management team and customers. This role involves providing technical expertise, troubleshooting issues, and supporting customer inquiries related to Treasury Management services.

Financial ServicesReal EstateVenture Capital

Responsibilities

Support Treasury Management customers by preparing documents for opening new accounts and updating service agreements

Analyze and provide data to the Treasury Management team as needed for RFP requests from businesses and public funds/ municipalities to obtain new relationships

Prepare, update, and analyze customer Relationship Reviews as needed

Provide prompt and courteous response to customer inquiries

Prepare and execute annual audit reviews for risk-based Treasury Management products

Provide in-person or remote product and services trainings with Treasury Management customers as needed

Verify and manage proper account documentation and all requisite agreements execution for Treasury Management Products and Services

Support Treasury Management growth and strategic initiatives through the service of Treasury Management products

Increase deposits through servicing existing customers

Cross sell products and promote Treasury Management, fee based, services to customers

Maintain favorable customer relations and ensure prompt and courteous response to customer inquiries

Establish and maintain positive working relationships internally and externally

Actively participate/ contribute in office and department meetings and assigned subcommittee(s) to build on the bank's customer and co-worker experience, positive culture and competitive edge

Participate or volunteer in at least 1 community organization through membership and regular attendance, networking with members to achieve organization goals, develop personal connections and promote the bank's favorable image

May be assigned to train existing and new Treasury Management staff

Perform other duties as assigned

Qualification

Treasury Management knowledgeCustomer service experienceSpreadsheet softwareWord processing softwareDatabase softwareProblem resolutionTraining skillsCommunity involvementPositive relationships

Required

Associate's degree (A.A.) from a community college or technical school; or 2-5 years customer service and banking experience; or equivalent combination of education and experience

Must have working knowledge of spreadsheet, word processing, and database software programs

Must satisfy banking courses/ training required to satisfy regulatory requirements

Travel to customer locations and other branches will be required