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Environmental Services · 6 hours ago

Service Account Manager - Special Projects

Taunton, MA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $120K/yr

2+ years exp

Environmental Systems, Inc. (ESI) is a premier provider of HVAC design, construction, and service for commercial facilities across New England. They are seeking a motivated and client-focused Service Account Manager – Special Projects to manage key client relationships and drive revenue through small project sales while ensuring customer satisfaction.

ConsultingEnvironmental ConsultingTest and Measurement

Responsibilities

Act as the primary point of contact for designated key service accounts

Maintain strong relationships through regular communication, site visits, and proactive follow-up

Understand client facilities, systems, and operational priorities

Identify, develop, and sell special projects arising from service work inspections, and client requests

Perform site walks, assist with scoping, and collaborate with estimating and operations teams

Prepare and present proposals for small projects

Follow opportunities through closing and handoff to operations

Consult with clients about mechanical systems, repairs, upgrades, and improvements

Translate technical needs into practical, cost-effective solutions

Partner with field technicians and supervisors to identify sales opportunities

Work closely with service dispatch, operations, and project teams to ensure smooth execution

Communicate with in-house engineering department to develop compliant, cost-effective solutions

Coordinate system selection, equipment sizing, and preliminary layouts during the proposal phase

Review engineering inputs to ensure consistency with customer requirements and approved project budgets

Provide accurate job information, scope clarity, and expectations to internal stakeholders

Utilize company systems (e.g., BuildOps, CRM, ERP) to track opportunities, proposals, and account activity)

Support growth within existing accounts while assisting in developing new client relationships

Participate in account planning, forecasting, and pipeline reviews with the Service Sales Manager

Qualification

HVAC systems knowledgeSales experienceProject coordinationEstimating experienceCustomer service mindsetCommunication skillsOrganizational skillsBusiness acumenMS Office proficiencyOSHA codesPresentation skillsNegotiation skillsInterpersonal skills