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Inovalon · 2 days ago

Manager, Customer Delivery

Canonsburg, PA

Full-time

Hybrid

Senior Level, Lead/Staff

$126K/yr - $139K/yr

8+ years exp

Inovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. The Manager, Customer Delivery will lead a team of quality assurance engineers to ensure efficient customer configuration and testing of Inovalon applications, while also developing and implementing quality assurance strategies.

AnalyticsHealth CareInformation Technology

No H1B

Responsibilities

Provide definition, development, and deployment of the product quality assurance & testing strategy

Supervise assigned team of quality assurance and performance engineers and testers; provide support to testers to help them resolve critical issues and mitigate risks in customer implementations

Ensure delivery against quality assurance goals and objectives

Deliver, revise, and approve test plans

Select and utilize tools and methodologies to ensure that software tests identify defects and comply with quality standards

Assure the viability, functionality, and effectiveness of essential tools

Responsible and accountable for flagging the timing of interdepartmental deliverables and the quality of output

Anticipate product release problems and take corrective action to resolve and achieve commitments

Lead and respond to software quality assurance issues reported by customers (INCs)

Support communications to customers on incidents identified in the application

Present quality plans and strategies to team and leadership

Drive continuous adoption of test automation, staying abreast of current industry trends; implement improvements to process and recommend alternative testing

Establish and maintain policy for documentation for products

Maintain compliance with Inovalon’s policies, procedures and mission statement

Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and

Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

Qualification

Quality Assurance StrategyTest AutomationDefect Management ToolsHealthcare ExperienceTest MethodologiesAnalytical SkillsCommunication SkillsTeamworkAttention to Detail

Required

8+ years' experience as a Software Test Architect, Test Lead, Quality Assurance Lead, or Business Analyst

Experience leading testing efforts including Integration, User Acceptance, and Performance Testing

Experience estimating testing efforts, managing testing team(s), defining testing strategy, and ensuring requirements traceability throughout the system development lifecycle

Experience overseeing the development of test plans, test scenarios, test cases, execution of test case, and documentation of test results

Knowledgeable of quality control best practices, automated testing software, and defect tracking software (i.e. Azure Dev Ops)

Experience with defect management tools including VSTS, JIRA, or HP ALM

Demonstrated experience with the various approaches used in testing, including (e.g. desk checking), white-box (logic drive), black-box (requirements driven), load testing, coverage testing, and regression testing

Strong technical, analytical, and organizational skills

Must possess strong verbal and written communication skills

Ability to work effectively both independently and in teams

Strong attention to detail

Bachelor's degree in Computer Science or related field