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Havas Media Network · 16 hours ago

Client Services Account Manager

New York, NY

Full-time

Onsite

Mid Level

$80K/yr - $90K/yr

Havas Media Network is seeking a Client Services Account Manager who is a client-centric, highly organized professional with a strong background in media and marketing project execution. The role involves fostering strong client relationships, guiding strategic discussions, and ensuring seamless execution of complex, multi-channel campaigns in collaboration with internal teams.

ConsultingMarketingSocial Media

Hiring Manager

Gina Licata

Responsibilities

Support the Client Experience Lead and/or the Account Director by serving as a client contact, building and maintaining trusted relationships and advocating for client needs to ensure expectations are consistently met across internal teams

Understand client business objectives and provide strategic guidance to align internal efforts with client goals, identifying opportunities to add value

Manage high-volume, complex media projects effectively

Collaborate across teams to deliver multiple media and media technology projects on time and within scope

Facilitate cross-functional integration between Media, Creative, and client teams

Serve as a champion for process adherence and any other governance related work, while maintaining flexibility in a fast-paced environment

Lead internal status meetings to track project progress and ensure alignment

Work closely with internal leads to support the development of external status reports

Demonstrate strong problem-solving skills with a keen eye for detail

Foster knowledge sharing and communication across teams to ensure all key stakeholders are informed on project tasks

Solution oriented mindset, address situations with diplomacy and professionalism, focusing on resolution

Contribute to project planning to ensure internal stakeholders understand project timelines and deadlines necessary to meet objectives

Provide group support by organizing and attending internal meetings, sharing recaps of discussions and decisions, and following up on team assignments and commitments

Develop and articulate processes within decks and documentation

Administrative support as required for ad-hoc projects

Work closely with budget analysts and billing estimators to ensure client billing is managed within client specific timelines and guidelines

Qualification

Client relationship managementMedia project executionStrategic guidanceCross-functional collaborationProblem-solvingOrganizational skillsCommunication skillsAttention to detailAdaptability