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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Surgical Services Associate - Oral Max Surgery

Philadelphia, PA

Full-time

Onsite

Entry Level

2+ years exp

Penn Medicine is dedicated to providing the highest level of care to patients and conducting innovative research. The Surgical Services Associate will assist with the management of a clinical practice for a surgeon in a busy academic department, coordinating patient-related activities for outpatient visits and surgical procedures.

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Responsibilities

Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients

Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit

Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary

Provides coverage for practice team members during absences and/or staffing shortages

Schedules required procedures and OR for patients at attending physician’s direction

Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages

Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed

Process medication refill request, triaging to appropriate staff

Coordinates and schedules cases with medical equipment representatives as required in the OR

Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution

Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff

Maintain multiple calendars/schedules, surgery schedule, office hours and meetings

Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion

Complete prior authorizations for medications

Complete medical record request

Create/Edit and distribute letters per attending physician direction

Proficient in the use of all systems necessary for practice operations

Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes

Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Medical office experiencePatient schedulingSurgical billingCustomer service experiencePrior authorizationCommunication skillsOrganizational skillsTeam collaboration

Required

H.S. Diploma/GED (Required)

2+ years Medical office experience, or 2 years of customer service experience

Related clinical office experience required

Prior customer service or insurance verification experience in a healthcare setting preferred

A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees