Lorven Technologies Inc. ยท 5 days ago
Salesforce Lead
New York, NY
Contract
Onsite
Senior Level, Lead/Staff
8+ years expLorven Technologies Inc. is seeking a Salesforce Development Lead CTI who will serve as both a solution lead and a hands-on developer for the CTI work stream. This role is responsible for the technical design, development, and delivery of telephony integrations for Salesforce Service Cloud and Agentforce, while also providing leadership across solution architecture and team coordination.
Information TechnologySoftware
Hiring Manager
Gopi G
Responsibilities
Own the CTI solution direction within Salesforce Service CloudAgentforce ensuring alignment with program objectives and nonfunctional requirements
Conduct design reviews validate architecture artifacts and drive decisions on build versus configuration
Collaborate with stakeholders to define scope success metrics and ensure traceability from requirements to production readiness
Design and implement Salesforce CTI capabilities including Open CTI Lightning Telephony softphone configuration screen pop click to dial call logging and omni channel routing
Integrate Salesforce with telephony platforms such as Genesys, NICE in Contact, Amazon Connect and Twilio using SIP Web RTC and REST event driven APIs
Develop components using Apex Lightning Web Components LWC SOQLSOSL and platform events for real time call handling
Enforce secure coding standards and compliance with Financial Services regulations
Implement CICD pipelines static code analysis and automated testing frameworks
Ensure audit readiness and adherence to deployment gates
Lead and mentor a blended team of onshore and offshore developers and testers
Drive sprint planning backlog management and release readiness
Report progress risks and mitigation plans to program leadership
Qualification
Required
8 to 12 years of experience in Salesforce delivery with 4 to 6 years focused on CTI for Service CloudAgentforce
Expertise in Apex LWC Omni Channel Open CTI and telephony integrations with Genesys, NICE, Amazon Connect, Twilio
Strong understanding of security performance and compliance requirements in Financial Services
Salesforce certifications Platform Developer III Service Cloud Consultant preferred
Preferred
Familiarity with Agentforce MIAW and Chabot assist patterns
Experience with analytics integration e.g. Tableau dashboards
Knowledge of DevOps tools and secure SDLC practices
Company
Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US.
1001-5000 employees
H1B Sponsorship
Lorven Technologies Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (11)
2023 (13)
2022 (14)
2021 (12)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bala Shan
Chief Executive Officer
Company data provided by crunchbase