Gainsight · 10 hours ago
Enterprise Support Analyst
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $64K/yr
2+ years expGainsight is the AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Senior Enterprise Support Analyst to provide high-touch, enterprise-level technical support to strategic customers, managing complex issues and collaborating across teams to drive customer success.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Build relationships with existing customers and deliver world class front-line support
Own customer technical issues from initial report to resolution
Listen to customers to gather the required information to handle customer requests
Provide timely status updates, issue resolutions, and step-by-step instructions on usability questions
Research and document customer technical issues
Collaborate with other support team members to properly manage customer inquiries and escalate when appropriate
Work closely with various teams including L2 support, techops, product, engineering, onboarding, and customer success to drive outcomes for clients
Stay current with system changes and product updates
Qualification
Required
Bachelor's Degree in Computer Science or related technical experience
Must have 2 – 4 years of relevant experience in technical support
Excellent ability to learn and articulate technical concepts
Excellent written and verbal communication skills required to explain technical concepts
Preferred
Experience with Salesforce Apps and Web applications
Experience with SQL or equivalent
Ability to understand database architecture
Ability to understand relational databases
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase