Ambercare · 1 week ago
Service Coordinator (Scheduler) / Quality Assurance Specialist (Home Care)
Albuquerque, NM
Full-time
Onsite
Mid Level
3+ years expAmbercare is a company dedicated to helping older adults and individuals with disabilities live safely and independently at home. They are currently seeking a Full Time Service Coordinator / QA Specialist responsible for scheduling and supervising in-home care workers and monitoring the quality of services provided to clients.
Assisted LivingHealth CareNursing and Residential Care
Responsibilities
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted
Contacts care providers and clients to provide service updates
Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Qualification
Required
Minimum of 3 years' experience working in the field of senior services or a related social service field
Excellent oral and written communication skills
Strong interpersonal skills
Ability to prioritize and handle high call volumes
Client-focused and customer service-driven
Proficient in Microsoft Word, Excel, and Outlook
Must have reliable transportation, valid driver's license and insurance for travel within the branch service area
Benefits
Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Monthly Agency Bonus Potential
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Company
Ambercare
Ambercare is a provider of personal care, hospice and home health services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-02-28Acquired
Recent News
2024-03-21
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