Pennington Biomedical Research Center · 1 week ago
Manager/ Financial Aid Counseling
1143 Ruffin G. Pleasant Hall
Full-time
Onsite
Mid Level
3+ years expPennington Biomedical Research Center is part of Louisiana State University and is seeking a Manager of Financial Aid Counseling. The role involves overseeing financial aid programs, managing financial aid staff, and ensuring compliance with federal and state regulations while providing support to students regarding financial aid processes.
Research
Responsibilities
Direct supervision of financial aid counselors/coordinators which includes oversight of all activities related to the awarding of Federal, state, and institutional financial aid programs including selection, renewal, cancellation, and over award situations related to these programs
Oversees special programs including Americorps, the START Savings Program, consortium agreements, and certain fee waiver programs
Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs. This interaction may include phone, in-person, or written contacts
The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students’ concerns and needs by providing excellent customer service
Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process
Evaluates and processes requests for 'special circumstances' and 'petitions for independent status' presented by students in determining eligibility for the federal programs
Responsible for creating training manuals and conducting training sessions for financial aid counseling staff
Responsible for monthly reconciliation of all loan programs
Assist with the implementation of changes in office policies and procedures resulting from all regulatory changes as it relates to the awarding of federal, state and institutional financial aid. Also, assists with office planning, development and implementation of new policies, procedures, programs and automated systems
Coordinates notification to students in an incomplete status for whom funds have been received to resolve this status
Assists with the maintenance of the office Policies and Procedures manual
Serves as a rotating member of the satisfactory academic progress appeals committee
Aid in the retention of students through direct outreach to at risk populations, providing students with a thorough understanding of resources and polices
Coordinates student success teams and tracking of student success teams goals
Serves as management liaison to the call center to ensure continuous reception, phone coverage, and e-mail responses for office
Acts as liaison to the Office of Bursar Operations regarding all loan funds received for disbursement
Including, but not limited to assigned committees and outreach projects
Represent LSU and the Office of Enrollment Management at professional functions and recruiting events
Qualification
Required
Bachelor's Degree
Three years of experience working in financial aid or equivalent customer service setting
Must not be in default on student loans
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description
Preferred
Knowledge of best practices in financial aid
Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills
Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals
Benefits
Health, life, dental, and vision insurance
Flexible spending accounts
Retirement options
Various leave options
Paid holidays
Wellness benefits
Tuition exemption for qualified positions
Training and development opportunities
Employee discounts
Company
Pennington Biomedical Research Center
Pennington Biomedical Research Center, a campus of Louisiana State University, is a world-renowned leader at the forefront of medical discoveries as it relates to obesity, diabetes, cardiovascular disease, cancer, and dementia.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-07-07
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