360CyberX · 18 hours ago
IT Support / Help Desk Analyst (Entry–Mid Level) $80K/yr - $100Kyr
United States
Full-time
Remote
New Grad, Entry, Mid Level
0+ years exp360CyberX, LLC is a security-focused technology partner dedicated to helping organizations prevent breaches and maintain system availability. The IT Support / Help Desk Analyst provides frontline technical support to end users, diagnosing and resolving hardware, software, and access-related issues to ensure a positive technology experience.
Computer & Network Security
Responsibilities
Provide Tier 1 and Tier 2 technical support for end users via ticketing systems, email, chat, and phone
Troubleshoot and resolve issues related to:
Windows and macOS operating systems
Hardware (laptops, desktops, peripherals)
Common business applications (Microsoft 365, browsers, VPNs)
Manage user accounts, access, and permissions across identity and collaboration platforms
Support password resets, MFA issues, and basic identity-related requests
Escalate complex issues to the appropriate IT teams while maintaining ownership and communication
Document incidents, resolutions, and procedures in a centralized knowledge base
Assist with device provisioning, imaging, onboarding, and offboarding activities
Support basic network connectivity troubleshooting (Wi-Fi, VPN, DNS-related issues)
Follow IT service management (ITSM) processes and SLAs
Participate in system upgrades, maintenance activities, and special IT projects as assigned
Qualification
Required
0–3 years of experience in one or more of the following areas: IT support or help desk operations, Desktop or end-user computing support, Technical customer support
Basic understanding of: Windows and/or macOS operating systems, Microsoft 365 or similar productivity suites, Networking fundamentals (TCP/IP, DNS, VPN concepts)
Experience using ticketing or ITSM tools
Strong troubleshooting, analytical, and customer service skills
Ability to communicate technical issues clearly to non-technical users
Strong documentation and time-management skills
Preferred
Associate's or Bachelor's degree in Information Technology, Information Systems, or a related field (or equivalent hands-on experience)
Familiarity with: Active Directory or cloud identity platforms, Endpoint management tools (Intune, JAMF, SCCM, or similar), Remote support tools
IT certifications such as: CompTIA A+, CompTIA Network+, Microsoft or Apple fundamentals
Experience supporting remote or hybrid workforces
Company
360CyberX
360Cyberx, LLC is a security-first technology partner that helps organizations prevent breaches, keep systems online, and prove compliance.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase