Johnson & Johnson · 1 day ago
IT Director of Workforce Experience
Horsham, Pennsylvania, United States of America
Full-time
Hybrid
Director/Executive
$150K/yr - $259K/yr
10+ years expJohnson & Johnson is a leader in healthcare innovation dedicated to improving health for humanity. They are seeking an IT Director of Workforce Experience to transform workforce engagement through innovative technology solutions and learning experiences. The role involves strategic leadership, product management, and collaboration with various teams to enhance productivity and collaboration tools for frontline workers.
Hospital & Health Care
Responsibilities
Lead Strategic Initiatives: Drive forward-thinking projects that leverage GenAI and other emerging technologies to create personalized, scalable, and innovative learning experiences for our diverse workforce
Shape the Future of L&D: Develop and execute a compelling product roadmap that aligns with our strategic goals, including the adoption of AI-powered tools to enhance learner engagement and knowledge retention. Responsible for leading the strategy and program execution of the next frontier of learning experiences by decommissioning Janssen Learn platform and identifying next generation ecosystem
Champion Innovation: Collaborate with cross-functional teams, vendors, and platform owners to implement groundbreaking solutions that elevate our learning capabilities
Harness AI & Data: Utilize analytics and AI-driven insights (e.g., Power BI, PowerAutomate LRS, NLP, and GenAI models) to inform decision-making, measure outcomes, and continuously improve our learning platforms
Strategic Leadership: Partner with leadership to define vision, prioritize features, and translate complex business needs into innovative, actionable technology solutions. Ability to connect multiple project portfolio initiatives into a larger program to drive a end-to-end business transformation in the field experience
Operational Excellence: Manage product lifecycle, release planning, and compliance standards, ensuring security, privacy, and quality across all initiatives
Foster a Culture of Innovation: Cultivate an inclusive, collaborative environment that encourages diverse perspectives and continuous learning, inspiring teams to push the boundaries of what's possible
Operate as a technology strategist: Across computing, creating, connecting, and/or collaborating domains, shaping the experience and technology strategy for frontline workers across J&J Innovative Medicine North America & Global Commercial Strategy Organization (GCSO). Develop a cohesive gen AI and Microsoft Co-pilot strategy to elevate workforce productivity, search for content and deliver personalized impact
Partner directly with Technology Services: StAT, Innovative Medicine Heads of Technology, and Technology Leads to solution unmet needs and ensure focus, accountability and execution across the frontline worker landscape
Establish key performance indicators (KPIs): For the frontline workforce by leveraging quantitative metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
Qualification
Required
A Bachelor Degree and at minimum of 10+ years of IT experience preferably in User Experience, Computer Science, Technology, or related field
In-depth knowledge and experience product ownership and delivering solutions to support business objectives
Knowledge of productivity and collaboration platforms including SharePoint, virtual meetings tools, desktop and mobile operating systems, GenAI, digital platforms, and communication tools
Serves as an authority resource supporting one or more areas, processes, or technologies around platforms and technologies for capabilities enablement
A strong proponent of change, primarily by championing change within and across organizational boundaries and processes and standards
Proven expertise in product ownership, Agile methodologies, and JIRA management
Deep understanding of Learning & Development business processes and how to leverage GenAI and analytics tools to create impactful solutions
Strong strategic thinking skills with a track record of leading large-scale digital transformation projects
Strong analytical skills and familiarity with analytics technologies (i.e. PowerBI, PowerAutomate, NLP, LRS, etc..)
Exceptional communication skills, capable of translating complex tech concepts into compelling stories for stakeholders
Experience in vendor management, requirements gathering, and story mapping
Experience Managing and Supporting Technology Platforms – Lifecycle Management /Technology Enhancements
A general understanding of High Performing Teams and OKRs
This position may require up to 5% travel, primarily in the NJ, PA area and occasional travel across North America is required
Preferred
A broad understanding of Learning & Development business processes and technologies is preferred
A broad knowledge of field sales processes such as field sales hierarchies, and field sales reporting is preferred
8 years of commercial pharmaceutical experience supporting sales organization, call center, or service group
Benefits
Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase