Integrity Fiber ยท 5 hours ago
Customer Service Representative
Akron, OH
Full-time
Onsite
Mid Level
$52K/yr - $65K/yr
3+ years expIntegrity Fiber is an industry leader that values safety, respect, and innovation. They are seeking a Customer Service Representative who will be the first point of contact for customer account and service needs, working closely with leadership to resolve service issues.
CommercialEnvironmental EngineeringRecyclingTransportation
Hiring Manager
Kari P.
Responsibilities
Manage & schedule account pick-ups. Provides quality service & support
Resolves conflicts with clients or issues with truck scheduling
Takes initiative to problem solving
Responsible for developing long-term relationships with clients
Promptly answer vendor telephone calls and respond to emails
Meet deadlines & fill monthly orders / track monthly orders
The Liaison between customers and sales reps
Regular and predictable attendance
Reliable and ability to prioritize tasks / excellent multi-tasking and strong organization skills
Comply with all company policies and procedures and all applicable laws and regulations
Additional duties as assigned
Qualification
Required
High School graduate required
+3 years of experience in a customer service or similar role
Proficient skills in Microsoft Office
Ability to type at a reasonable speed: 10-key touch
Excellent verbal and written communication skills
Organized and detail oriented
Benefits
Life, medical, dental, vision, 401(k) with company match
10 Paid holidays, vacation, sick, and personal time after 90 days
Company
Integrity Fiber
Founded in 2014, Integrity Fiber Supply is a commodity based company focusing on effective, sustainable solutions, paired with high level customer service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nate Mitchell
Chief Financial Officer
Rick Torbeck
Founder of Integrity Fiber Supply
Company data provided by crunchbase