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Kerridge Commercial Systems · 2 weeks ago

Implementation Consultant

Cary, NC, US

Full-time

Hybrid

Mid Level

Klipboard is a company that provides specialist software, services and support for integrated trading and business management solutions in the distributive trade. The primary role of the Implementation Consultant is to ensure the successful delivery of orders and projects, enabling customers to effectively utilize the software solutions in their daily business operations.

Business IntelligenceCloud ComputingCRMDocument ManagementEnterprise Resource Planning (ERP)ManufacturingProductivity ToolsSoftwareWholesale

Responsibilities

Business requirements analysis (business process review), document results for implementation planning

Requirements gathering, evaluate customer needs and formulate solutions (within current software capabilities) to meet cost and timelines of the project

Where gap in functionality exist, and are discovered during the implementation, perform analysis and Identify alternate solutions using standard functionality

Where customizations, enhancements are required assist R&D in scoping the requirements. Provide word-arounds to maintain pace of implementation

Advise customers on the business processes and best practices related to our products

Analyse customer problems and needs and proactively proposes solutions

Train users on application functionality and new processes

Implement data conversion and testing strategies

Manage individual implementation plans and report task and project status to management

Ensure tracking of issues, change requests and risk on assigned projects. Own timely escalation of issues/changes to project management

Keep informed of new product versions

Complete assigned tasks in a timely manner

Provide feedback to appropriate departments for improvement in product design and service quality

Efficiently manage communications with client, local and remote project teams

Act as an SME to other departments providing advices, guidance and assistance when directed

Other duties as assigned commensurate with the post

Qualification

ERP/Shop Management SystemsRequirements gatheringSQLBusiness Management degreeCustomer service skillsMicrosoft OfficeCommunicationTeamworkAdaptabilityOrganizational skills

Required

Computer Science, Information Systems or Business Management degree or relevant experience

Previous and demonstrable experience in successfully delivering complex ERP/Shop Management Systems

Previous and demonstrable experience in requirements gathering, configuration, installation and training

Business industry knowledge – experience of one or more Distribution Markets in which Kerridge Commercial Systems operates

A working knowledge of Databases SQL, Oracle

Familiarity with common operating systems e.g. Windows, Linux and applications such as Microsoft Office and Microsoft Project)

Excellent communication skills including skills in socialising ideas, influencing, facilitation and training

Excellent customer service and customer facing skills to work alongside customers on and off site

Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner

Project a professional image at all times

Be adaptable and work as an effective member of a team

Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken

Work conscientiously and use own initiative

Ability and willingness to travel domestically and internationally