Apply on Employer Site

DXC Technology · 4 days ago

Annuities Customer Support – US

United States

Full-time

Remote

Entry Level

1+ years exp

DXC Technology is a company that emphasizes strong connections and community. They are seeking an Annuities Customer Support representative to process transactions, resolve payroll issues, and enhance customer relationships in a professional manner.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

Responsibilities

Process remittance transactions and loan repayments for group business

Work with plans and TPA’s to resolve payroll issues

Research and respond to requests and discuss options regarding payroll issues and overall respond to basic procedures and processing

Efficiently access and able to work on multiple electronic systems

Work always to enhance and strengthen the relationship between the customer and our insurance clients

Able to meet SLA’s guidelines

DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills

Qualification

Life Insurance experienceAnnuities experienceInsurance product knowledgeCustomer service experienceComputer skillsAnalytical skillsStress managementCommunication skillsOrganizational skillsTeamwork

Required

High school diploma is required as minimum degree (diploma needs to be provided)

1-2 years of Life Insurance and Annuities experience is required

Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required

Insurance/Life/Annuity customer service experience is mandatory (this position is NOT a call center; however great customer service skills are required)

Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks

Excellent oral & written communication skills

Great typing and documenting skills are required

Excellent listening skills and ability to articulate ideas

Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

Strong organizational skills

Demonstrated ability to manage stress

Strong computer skills

Ability to 'think out of the box' to generate innovative process improvements

Strong math and analytical skills