Apply on Employer Site

Parker Poe Adams & Bernstein LLP · 20 hours ago

Senior Technology Trainer

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Parker Poe Adams & Bernstein LLP is seeking a Senior Technology Trainer to enhance client service and improve efficiency through technology. This role involves collaborating with attorneys and business professionals to optimize workflows and provide advanced training on various legal technologies and applications.

BankingConsultingFinanceGovernmentReal Estate

H1B Sponsor Likely

Responsibilities

Collaborate with attorneys, legal teams, and departments to analyze workflows, identify inefficiencies and opportunities for enhancement, and recommend technology-enabled solutions

Provide training and coaching to users on firm technologies, including Microsoft 365, Litera, BigHand, Microsoft Copilot, CoCounsel, Westlaw Precision, and other legal applications

Create, edit and deliver live, recorded, and self-service training materials, such as quick user guides, tutorials, tip sheets, and videos

Facilitate the adoption of automation tools such as Microsoft Power Automate, Teams, and SharePoint

Conduct one-on-one coaching and group sessions tailored to specific practice and department needs

Host technology “clinics” to answer questions and encourage best practices

Track and report measurable outcomes (time savings, adoption rates, efficiency improvements)

Stay current on emerging AI, automation, and collaboration tools and recommend firm-wide applications

Perform other duties as assigned by leadership

Qualification

IT training experienceMicrosoft 365 proficiencyLegal technology familiarityInstructional designAnalytical mindsetClient-service orientationCommunicationCreative problem-solverTeam playerProject management skills

Required

Minimum five years of experience in IT training, business analysis, or digital adoption and a bachelor's degree in information technology, education, or related field; or the equivalent combination of education and job experience

Law firm experience is required

Strong proficiency with Microsoft 365, collaboration platforms, and AI tools

Demonstrated instructional design and strong training delivery skills both virtual and in-person

Excellent communication and coaching abilities, with the capacity to engage both individuals and groups effectively including users with varying levels of knowledge

Proven ability to connect with a wide variety of users in one-on-one and group settings, creating a comfortable environment that encourages adoption and learning

Proven analytical mindset with ability to measure ROI of training/adoption programs

Creative problem-solver and self-starter with initiative and passion for efficiency and innovation

Team player with demonstrated ability to collaborate within and across teams. Strong organization and project management skills with ability to juggle multiple priorities and demands in a fast-paced, evolving environment

Demonstrated professional demeanor and client-service orientation

Flexible to work periodic evenings, weekends and overtime as needed and travel occasionally

Preferred

Familiarity with legal technology software preferred, e.g. Westlaw, Co-Counsel, and Litera, or comparable systems

Company

Parker Poe Adams & Bernstein LLP

Businesses and local governments turn to Parker Poe to structure transactions, navigate regulations, and resolve disputes.

Founded in 1884

Charlotte, North Carolina, USA

501-1000 employees

http://www.parkerpoe.com

H1B Sponsorship

Parker Poe Adams & Bernstein LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)