Ridgeview · 11 hours ago
Patient Financial Counselor
Twin Cities Area
Full-time
Onsite
New Grad, Entry LevelRidgeview is expanding its team and is looking for a Patient Financial Counselor to support patients in navigating their financial responsibilities. The role involves assisting patients with understanding their insurance benefits, collecting payments, and providing financial assistance options.
FitnessHealth CareNon Profit
Responsibilities
Serve as the point of contact for all patient financial assistance related questions
Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information
Act as liaison between clinical departments, Patient Financial Services, and third parties to advocate for the patient and Ridgeview
Gather all relevant information required to process financial assistance requests
Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement:
Determine the patient’s financial ability to pay and explain insurance coverage and benefits to the patient
Initiate the financial screening process as appropriate to evaluate eligibility for assistance programs. Assist the patient in completing financial applications and gathering supporting financial documentation
Determine eligibility for care at Ridgeview by assessing patient eligibility for Medical Assistance, Community Programs, and Government Programs:
Assess and offer payment alternatives which may include prepayment for elective care and applying for Ridgeview’s financial assistance program
Identify eligible financial programming options and assist in completing all necessary documentation for specific federal, state, or Ridgeview financial assistance programs
With provider involvement, determine urgency of scheduled care for patients with large financial liabilities resulting in either a decision to proceed or a decision to reschedule
Explain Ridgeview’s payment policy to patients. Calculate and explain any patient liability before or at the time of service
Counsel patients on out-of-pocket liabilities. Collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately
If unable to establish acceptable payment arrangements for elective procedures, inform provider and patient that services will be rescheduled or cancelled
Communicate financial coverage status and applicable financial decisions with all appropriate parties: patient, family, referring providers, and Ridgeview providers
Perform other duties as assigned
Qualification
Required
High school graduate or equivalent
Previous customer-focused healthcare experience
Proven customer service experience
Knowledge of medical terminology
Patient financial and/or cost estimation experience
Ability to effectively navigate a high-stress and fast-paced environment
Ability to meet and maintain the necessary background checks as aligned with position functions
Ability to communicate in the English language for effective written and verbal correspondence to complete listed job functions
Ability to multitask and maintain high attention to detail
Ability to perform basic math functions and count money
Ability to interact and service patients in a friendly and efficient manner
Knowledge of basic computer functions and Microsoft Office applications
Ability to work autonomously and as a team
Ability to respond appropriately to unpredictable and high stress situations and diverse patient populations
Capable of making independent decisions with the use of strong critical thinking and problem-solving skills
Ability to meet crucial timelines and productivity expectations
Preferred
Previous experience in a patient financial services role
Knowledge of health insurance, medical assistance, and other payment methods
Post-secondary education in healthcare
Bilingual
Experience with EPIC
Company
Ridgeview
Ridgeview is an independent, nonprofit, regional health care system serving the southwest metro region of the Twin Cities.
Founded in 1963
1001-5000 employees
H1B Sponsorship
Ridgeview has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Phelps
President and Chief Executive Officer
Aaron Bloomquist
Chief Financial Officer
Company data provided by crunchbase