Raptor Technologies · 12 hours ago
NOC Engineer
Houston, TX
Full-time
Hybrid
Entry Level
1+ years expRaptor Technologies is dedicated to enhancing school safety through integrated software solutions. The NOC Engineer will monitor, maintain, and support networked systems, contributing to the development of operational processes and best practices.
SecuritySoftware
Responsibilities
Monitor network, system, and hardware health 24/7 using monitoring and alerting tools
Respond to alerts, incidents, and outages promptly and follow defined escalation procedures
Perform initial troubleshooting for network connectivity, hardware failures, and performance issues
Participate in an on-call rotation to support after-hours and critical incident response
Coordinate with internal teams (Support, Engineering, IT) and external partners to resolve incidents
Document incidents, root cause findings, and resolution steps clearly and accurately
Identify recurring issues and trends to support proactive improvements
Perform routine system checks, maintenance tasks, and configuration validation
Verify service restoration and ensure proper incident closure
Support on-site troubleshooting, training, and deployments as needed
Maintain accurate operational documentation and monitoring configurations
Qualification
Required
1–3 years of experience in a NOC, IT operations, or technical support role
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Experience troubleshooting hardware, network, and system performance issues
Familiarity with monitoring and alerting tools
Strong written and verbal communication skills
Ability to work effectively in a fast-paced, operational environment
Preferred
Experience supporting distributed or large-scale environments
Exposure to cloud platforms (AWS, Azure, or GCP)
Experience with ticketing and incident management systems
Experience using Salesforce for case management, reporting, or operational workflows
Basic scripting or automation experience
Familiarity with ITIL or incident management practices
Benefits
Remote-first philosophy
Flexible paid time off
Paid parental leave
11 Paid holidays per year
Workplace flexibility
Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
401(k) employer contribution to help you plan for the future
Company paid life insurance, STD, and LTD
Pet insurance
Company
Raptor Technologies
Raptor Technologies is a developer of visitor management systems used to provide possible protection for every child in school.
201-500 employees
H1B Sponsorship
Raptor Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
JMI Equity
2025-11-28Private Equity
2025-11-28Acquired
2018-11-19Private Equity
Leadership Team
Gray Hall
Chief Executive Officer
Recent News
2025-11-28
Company data provided by crunchbase