Field Scheduler/Customer Service Representative jobs in United States
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DME Elevators & Lifts · 4 days ago

Field Scheduler/Customer Service Representative

DME Elevators & Lifts is an established company specializing in innovative elevation technology. They are seeking a full-time Field Scheduler/Customer Service Representative to handle customer service and sales calls, manage service tickets, and ensure accurate customer information while providing support to their field technicians.

CommercialConstructionProfessional ServicesResidential

Responsibilities

Handle customer service and sales calls like a pro - helping people get the solutions they need
Keep our service tickets on point and digitally file important stuff (say goodbye to endless paper!)
Ensure our customer info in our CRM and Sharepoint is accurate and up-to-date (think keeping the digital world in order)
Figure out service costs, handle payments, and make sure billing is smooth
Help customers stay covered with our maintenance plans - answer their questions and process renewals
Create the most efficient routes for our field technicians so they can get where they need to be, fast
Generate cases, service tickets, and schedules for our tech team
Confirm appointments with customers via calls, emails, and even texts (keeping everyone in the loop!)
Tackle other assignments that come your way - we're a team, and we support each other!

Qualification

Customer ServiceCRM SoftwareCommunicationMicrosoft Office 365Problem SolvingCoordinationPerformance TrackingDigital OrganizationTask ManagementCritical Thinking

Required

Genuinely want to assist people and find solutions
Ability to juggle tasks and keep everything in sync
Clear and effective communication skills
Ability to analyze situations and come up with smart solutions
Good at seeing how things are going and finding ways to improve
Experience with modern phone systems
Experience with automated attendant systems
Experience with digital telephones
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, etc.)
Experience with CRM software (experience a plus!)
Ability to work with various cloud-based software programs

Benefits

Paid Holidays & Paid Time Off
Medical, Vision, & Dental Insurance
Life Insurance & Short-Term Disability
401k Program with Company Match

Company

DME Elevators & Lifts

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DME Elevators & Lifts offers installation and services for a wide range of commercial and residential elevators and lifts.

Funding

Current Stage
Early Stage
Company data provided by crunchbase