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DME Elevators & Lifts · 4 days ago

Field Scheduler/Customer Service Representative

Lisle, IL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

DME Elevators & Lifts is an established company specializing in innovative elevation technology. They are seeking a full-time Field Scheduler/Customer Service Representative to handle customer service and sales calls, manage service tickets, and ensure accurate customer information while providing support to their field technicians.

CommercialConstructionProfessional ServicesResidential

Responsibilities

Handle customer service and sales calls like a pro - helping people get the solutions they need

Keep our service tickets on point and digitally file important stuff (say goodbye to endless paper!)

Ensure our customer info in our CRM and Sharepoint is accurate and up-to-date (think keeping the digital world in order)

Figure out service costs, handle payments, and make sure billing is smooth

Help customers stay covered with our maintenance plans - answer their questions and process renewals

Create the most efficient routes for our field technicians so they can get where they need to be, fast

Generate cases, service tickets, and schedules for our tech team

Confirm appointments with customers via calls, emails, and even texts (keeping everyone in the loop!)

Tackle other assignments that come your way - we're a team, and we support each other!

Qualification

Customer ServiceCRM SoftwareCommunicationMicrosoft Office 365Problem SolvingCoordinationPerformance TrackingDigital OrganizationTask ManagementCritical Thinking