Franklin Fitch · 2 weeks ago
Desktop Support Technician
Jacksonville, FL
Full-time
Hybrid
Mid Level
$80K/yr - $95K/yr
4+ years expFranklin Fitch is a law firm seeking a Desktop Support Technician to join their collaborative IT team. This role is essential for providing Tier 1 and Tier 2 support to end users, ensuring smooth day-to-day operations across the firm's technology environment.
Big DataProfessional NetworkingRecruitingStaffing Agency
Responsibilities
Provide courteous, effective, and timely technical support for end users across computers, phones, and remote access systems
Troubleshoot and resolve hardware and software issues for PCs, laptops, printers, and mobile devices
Accurately document all support interactions and resolutions in the firm’s ticketing system
Deploy and maintain firm hardware and software, including relocations and setups for new users
Support video conferencing and audio-visual systems for meetings and events
Maintain inventory of all production computer hardware
Participate in an on-call rotation for after-hours technical support (nights, weekends, holidays)
Report recurring issues or user pain points to supervisors for process improvement
Collaborate with IT colleagues to maintain an expert understanding of the firm’s technical environment
Qualification
Required
4+ years of hands-on desktop and support center experience
Strong experience supporting Windows 10/11, Microsoft Office, and remote access technologies (VPN, VMware Horizon)
Familiarity with iManage Document Management System (or similar)
Understanding of LAN/WAN networking in a Microsoft environment
Skilled in mobile device support (iOS and Android)
Strong written, verbal, and interpersonal communication skills
Ability to work independently and collaboratively in a fast-paced professional services setting
High School diploma required
Preferred
Associate degree preferred
Technical training in LAN/WAN networking, desktop diagnostics, maintenance, and repair
Experience in law firms or professional services environments is a plus
Knowledge of ITIL principles and processes is preferred
A proactive, customer-focused mindset with a commitment to excellence
Company
Franklin Fitch
Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Insider Media
2023-12-25
Company data provided by crunchbase